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	Why is my payment pending? Why is my payment being held? When will my payment be released?

When a buyer sends you a payment through PayPal, the money is usually available in your PayPal account right away. However, in some cases, the payment appear as "Pending" for a few days, or it might be held by PayPal for up to 21 days.

Why is my payment pending?

A PayPal purchase can appear as "Pending" in My eBay or Selling Manager for various reasons. Here are the two most common:

• The buyer paid with an electronic check (or eCheck). The system will display "Pending" until the check clears—usually in about 3 business days.

• A payment was sent with an unconfirmed address, and the seller needs to log in to PayPal to accept the payment. Find out how to claim a PayPal payment.

Once the payment is completed, the status in My eBay or Selling Manager will change to "Paid." If the payment fails, the status changes to show that the transaction is unpaid, and the buyer can send another payment.

If you have a PayPal question, please contact PayPal Customer Support.

Why is my payment being held?

Most PayPal payments are processed immediately. However, if you're a new seller, if you're selling an item in a fraud risk category, or if you've received some low Detailed Seller Ratings (DSRs), your payment may be held until we are confident that the buyer received the item.

Here are some reasons we might hold your payment:

• If you've been an eBay member for less than 6 months, and haven't sold very much on eBay yet

• If you've a Feedback score of less than 100, and don't have a record of good performance

• If you've a buyer dissatisfaction percentage* of 5% or greater

• If your average detailed seller rating (DSR) is less than 4.5

• If you've received fewer than 20 detailed seller ratings in the last 12 months

• If your item is in a high-risk category, such as gift certificates, video games, cell phones, computers, or consumer electronics

• If there's an open dispute or claim on the transaction

• If the payment is being held in reserve

*Buyer dissatisfaction percentage is measured by calculating negative events as a percentage of your transactions. Negative events include negative and neutral Feedback, Detailed seller ratings of 2 or lower, and disputes for items not received or significantly not as described.

When will my payment be released?

In most cases, PayPal will release the payment:

• 24 hours after the buyer leaves positive Feedback

• 3 days after PayPal confirms that the item was delivered

• 21 days after the payment was sent as long as there was no dispute, claim, chargeback, or reversal filed for the transaction