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Sellers are responsible for their items until they arrive safely in the buyer's hands. So it's important to package your items with care. It's just one way to make your customers happy and it can help you avoid:
Low detailed seller ratings for item as described
Cases where a buyer says the item doesn't match the description in your listing
Negative or neutral Feedback
Packaging an item securely tells your buyers that you care about customer service. It also helps ensure the item arrives safely, reducing the chances of damaging or losing the item.
Common problems
Solutions
Using a box that's too large or too small may damage the item during shipment
To make sure you have enough room for packaging material, use a box that's just slightly larger than your item.
Forgetting or not using enough packaging material may damage the item during shipment
Use bubble wrap, raffia, peanuts, foam, or paper all around the item.
Before taping the box shut, close and shake the box first. If the item shifts, add more packing material. Not only does this protect the item, it also lets the buyer know you invested in safe shipping.
Using weak or not enough tape to seal a box may cause it to open accidentally during shipment
Tape the opening of the box and reinforce all seams.
Use clear or brown packaging tape, reinforced packing tape, or paper tape that is at least 2 inches wide.
Don't use masking tape, cellophane tape, cord, string, or twine because it's usually not strong enough.
Unclear, incomplete, or the wrong name and address can delay delivery.
Double-check the shipping information.
Properly label the package.
Include your return address.
If you're reusing a box, cover any previous labels or cross out any old and unnecessary information with a thick black marker.
Items that are shaped irregularly may need special packaging attention. Always check with your shipping carrier about packaging requirements. Some companies add handling charges for:
An item that's sticking out of or not fully enclosed in its package
Items shipped in a metal or wooden container
Cans or pails that aren't packaged in a corrugated cardboard box
Irregularly shaped or oversize items
When shipping these items…
We recommend…
Bare metals
Completely taping the address label flat against the item. Don't use tags attached with string.
Covering sharp or protruding edges with taped-on, corrugated cardboard pieces.
Fabric and wallpaper
Shipping rolled goods in corrugated boxes.
If a fabric roll is shipped in a bag, making sure the bag is tightly wrapped and taping it to reduce the risk of tearing.
Placing duplicate labels in the core of the roll or between the top layers of material.
Tires
Applying a wide band of pressure-sensitive tape through the center and completely around the body of the tire so that the tape overlaps.
Attaching an address label to the tape band where it covers the tread, and covering with clear tape.
Take advantage of these time-saving tools and services.
When using...
We recommend...
Labels
Creating your shipping label and packing slip right from eBay when you ship through the U.S. Postal Service (USPS) and print one label at a time
Going through PayPal to print UPS shipping labels or to print multiple USPS shipping labels in bulk
Package pickup
Contacting USPS to pick up Priority Mail® or Express Mail® packages for free. (If you're using other mailing options, you may need to pay a fee for picking up your package.)
Shipping supplies
Getting free shipping supplies from USPS delivered directly to you within a few days. Shipping boxes come in a variety of sizes and can be used for any Priority Mail® or Priority Mail® Flat Rate service.
If you're looking for more help or have a question to ask, please contact us.
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Creating shipping labels and packing slips
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