eBay Fast 'N Free is a way to show buyers that an item ships for free and is likely to arrive within 4 business days. It gives buyers a personalized delivery date and a more accurate and attractive description of your service.
How it works
The eBay Fast 'N Free logo appears on listings when all the following conditions are met:
Both the buyer and the item are within the 48 contiguous US states.
We can estimate the item will be delivered in 4 business days or fewer.
For the first (or default) shipping service, you don't offer local pickup or freight.
On eBay Motors, eBay Fast 'N Free will only be used for listings in the Parts & Accessories category.
Note: The Fast 'N Free logo only appears on the last day of eligible auction-style listings, starting at 12:00 am Pacific Time.
Generally, listings with free, expedited shipping and either same business day or 1 business day handling qualify for Fast 'N Free. The logo may also appear if we can estimate with a high level of confidence, based on past seller delivery information and the buyer's ZIP code, that the item will be delivered in 4 business days or fewer.
Note: If delivery within 4 days can be estimated with a high level of confidence but the listing does not offer free shipping, a personalized delivery date will appear but the Fast 'N Free logo won't.
Personalized delivery date
An estimated, personalized delivery date is calculated using a number of factors including historical seller performance, the proximity of the buyer to the item, the historical performance of the shipping carrier, and seasonality.
There's no exact number of transactions required to evaluate a seller's historical performance.
The estimate may also vary from one transaction to another depending on a variety of other circumstances associated with a specific transaction, such as the buyer's location. Example: If a seller's shipments are consistently delivered in 3 days to buyers in Baltimore, qualified listings would show an estimated delivery date of 3 days to Baltimore buyers.
Selling with eBay Fast 'N Free
eBay Fast 'N Free may help increase sales by giving buyers a more accurate estimated delivery date and reinforcing the value of your great service.
You can increase your chance of having the Fast 'N Free logo appear on your listings by following all the usual best practices:
As always, you should ship the item only after the buyer's payment has cleared. The buyer is informed when they buy the item that the stated delivery date is dependent on cleared payment and other factors.
You can click the Fast 'N Free eligibility link in your Seller Dashboard to see the number of your current listings that include the Fast 'N Free logo and how many of your current listings need to be updated to be eligible for the logo. In addition, you can see your total sales over the past 12 months compared to what your sales might have been if all your listings qualified for the logo.
eBay Fast 'N Free protects sellers
Sellers whose listings qualify for eBay Fast 'N Free are also protected from receiving low detailed seller ratings and from buyers abusing the eBay Money Back Guarantee.
Detailed seller ratings
Listings with free shipping receive an automatic 5-star rating on the shipping and handling charges detailed seller rating.
As long as the item is delivered to the buyer within the standard delivery window, you automatically get 5 stars for the shipping time detailed seller rating. If the buyer leaves less than 5 stars, your rating will be automatically upgraded as long as the item is delivered to the buyer by the last day of the standard delivery window. This is true even if the buyer is shown a shorter delivery window based on the personalized delivery date.
The standard delivery window is calculated by adding the stated handling time to the shipping carrier's stated delivery range.
eBay Money Back Guarantee buyer abuse
If the information shows an item hasn't yet been delivered, a buyer can't open a case stating an item isn't as described before the last day of the shorter estimated delivery window. For example, if some buyers see an estimate that an item will be delivered by October 3, and some buyers see an estimate that an item will be delivered by October 10, the earliest any buyer can open a case for item not being as described would be October 3.
A buyer can't open a case for an item that hasn't been received until after the last day of the shorter estimated delivery.
If Delivery Confirmation or tracking information shows the item was delivered, a buyer can't open a case stating an item hasn't been received.
If a buyer opens a case for an item that hasn't been received, you have 3 business days to upload tracking information and contact the buyer to resolve the issue before the case can be escalated to Customer Support for review.
Buying with eBay Fast 'N Free
When a buyer finds a listing with Fast 'N Free, they know that they'll get their item with free shipping delivered within 4 business days.
Some buyers could see the Fast 'N Free logo and others may not because estimated delivery for a given item is personalized for the buyer based on their location and other factors.
Also, because the delivery estimate is personalized, buyers in different locations could see a different delivery estimate for the same listing.