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Resolving Feedback problems
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In this article


To keep eBay's Feedback system as reliable and useful as it can be, we don't block comments that buyers and sellers leave for each other. Feedback generally becomes a permanent part of your record. However, only buyers can leave negative or neutral Feedback. This helps reduce the chances of unfair Feedback for all members.

When you leave Feedback for someone, be honest and fair, and remember that other people rely on your opinions to help them make a buying or selling decision.

How to resolve problems with Feedback you received

There may be a time when you're unhappy with Feedback you received. If you disagree with the other member's opinions, try resolving the situation by:

Replying to the Feedback: Share your side of the story by responding to the other member's comment (your response appears directly below their comment).
To reply to Feedback you received:
  1. Go to the Account tab on My eBay and click Feedback.

  2. At the top of the Feedback page, click the Go to the Feedback Forum link.

  3. In the Feedback tools section on the right side of the page, click the Reply to Feedback received link. You may need to sign in.

  4. Find the comment to which you'd like to respond, and then click the Reply link.

  5. Enter your response and then click the Leave Reply button.

Leaving a follow-up comment: If you've already left a comment on Feedback you've received, you can add more information to it. The follow-up comment appears below your original comment.
To leave a follow-up comment:
  1. Go to the Account tab on My eBay and click Feedback.

  2. At the top of the Feedback page, click the Go to the Feedback Forum link.

  3. In the Feedback tools section on the right side of the page, click the Follow up to Feedback left link. You may need to sign in.

  4. Find the comment you want to follow up on, and then click the Follow up link.

  5. Enter your response, and then click the Leave Follow-up Comment button.

Requesting a Feedback revision: In some cases, you can ask a buyer to revise a neutral or negative Feedback they've left. You can make this request only after you've resolved a problem that the buyer had with the sale or if you think the buyer accidentally left you wrong Feedback. There are also other limitations. Learn more about how Feedback revision requests work.
To request a Feedback revision:
  1. Go to the Account tab on My eBay and click Feedback.

  2. At the top of the Feedback page, click the Go to the Feedback Forum link.

  3. In the Feedback tools section on the right side of the page, click the Request Feedback revision link. You may need to sign in.

  4. Find the Feedback you want to request a revision for.

  5. Select the Give the buyer a reason for the request option, enter the reason for your request, and then click the Send button.

Can Feedback be removed?

We'll remove Feedback in certain exceptional cases. Learn more about when we may remove or adjust Feedback.

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