To maintain the integrity of the Feedback system, Feedback left for a member generally becomes a permanent part of that member's record. Comments cannot be edited or retracted, and eBay will not censor these opinions or investigate comments for accuracy.
However, there may be times when you may be unhappy with Feedback you have received or regret Feedback that you left for another member. If you find yourself in a disagreement with one of your trading partners over Feedback that’s been left, you have a few options to resolve the situation:
Reply to Feedback received: Share your side of the story by responding to a comment that has been left for you. Your response will be shown directly below the comment left by the other eBay member. Reply to Feedback you have received.
Follow up to Feedback you have left: To add information or to clarify an earlier comment, you can leave one follow-up comment to a Feedback comment that you have already left. This will appear below your original comment. Follow up to Feedback you have left.
Mutual Feedback Withdrawal: If both you and your trading partner resolve a problem after you’ve left Feedback, you can mutually agree to withdraw the Feedback ratings. The Feedback comment will still appear in your Feedback Profile, but the Feedback rating will no longer count in your Feedback Score. Both members must agree, and Feedback left by both parties will be withdrawn at the same time. Start Mutual Feedback Withdrawal for a transaction.
Dispute resolution through SquareTrade: SquareTrade, a dispute resolution provider, offers a free Web-based forum where you can work out problems as well as access a panel of professional mediators who can help you resolve your dispute. Start the process to resolve a dispute through SquareTrade.
In addition, eBay will occasionally remove Feedback. These circumstances include:
Feedback removal: eBay will remove individual Feedback comments only in very exceptional circumstances, when they violate specific policies. Situations when eBay will remove Feedback include: Feedback left by a user who is indefinitely suspended within 90 days of registration, Feedback containing vulgar language or personal contact information, and instances when eBay receives a valid court order to remove Feedback. See a list of situations where eBay will consider removing Feedback, and how you can request removal.
Feedback rating withdrawal: Feedback ratings are automatically withdrawn when a member fails to respond to an Unpaid Item notification and the member filing the claim issues an Unpaid Item strike. Although the Feedback rating is withdrawn, the comment will remain, along with an eBay administrative note explaining that the member did not participate in the resolution process.
While leaving Feedback is voluntary, eBay encourages all members to leave Feedback after each transaction is complete.
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