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Calculating Feedback revisions

Sellers can submit a limited number of requests to buyers to revise neutral or negative Feedback. The number of requests is determined by the number of Feedback comments received in the previous year. Five revision requests are allowed for every 1000 Feedback ratings given.

Note:
  • If the buyer changes or removes negative or neutral Feedback, the Feedback is no longer visible to others, but any transaction defect related to the Feedback may still impact your seller performance. Learn more about seller performance standards.

  • If we change or remove negative or neutral Feedback, the Feedback is no longer visible to others, and doesn't impact your seller transaction defect rate.