Buyers and sellers should contact each other within three business days after the listing ends. It’s perfectly fine for you to make the first contact with the seller, using the "Contact Seller" link on the ended item page.

Remember, many eBay sellers keep regular business hours, and some don’t respond to emails during the evening, on weekends, or on holidays.

If you can’t contact the seller by email after you purchase an item, or you don't receive a response, you should request the member's contact information and call them.

Note: Buyers can only obtain a seller’s contact information if they bid on or buy one of the seller’s items. Sellers can only obtain the contact information of a bidder or buyer of one of their listings. 

Our Contact Information Policy requires that all members have updated contact information on file with us at all times. If you request the seller's contact information, and find that it is incorrect, please let us know.