We don't offer an insurance program. However, if you don't receive an item you paid for, you can receive a refund of the purchase price plus original shipping on eligible purchases through eBay Buyer Protection.

Open a case in the Resolution Center. We'll ask you a few questions and then contact the seller. If the seller doesn't make things right, we'll review the case. If you didn't receive an item you paid for, you'll usually receive a refund plus original shipping costs.

Keep in mind that timing is important. You can open a case after the estimated delivery date (if available) or 7 business days after making payment (if no estimated delivery date was provided). If you received an item, but it doesn't match the seller's description, you can open a case right away. You must open a case within 45 days of making payment on an item.

You can also review the steps for dealing with an item that wasn't received or wasn't as described.