I didn't receive an item I paid for. Does eBay offer insurance?
We don't offer an insurance program. However, if you don't receive an item you paid for, you can receive a refund of the purchase price plus original shipping on eligible purchases through the eBay Money Back Guarantee.
If you didn't receive an item you paid for, open a case in the Resolution Center. We'll ask you a few questions and then contact the seller. If the seller doesn't make things right, we'll review the case. If you didn't receive an item you paid for, you'll usually receive a refund plus original shipping costs.
Timing is important. You can open a case after the estimated delivery date has passed. You must open a case within 30 days of the estimated delivery date.
Learn more about what to do if you don't receive an item or it doesn't match the seller's description.