eBay
  • Daily Deals
  • Sell
  • Customer Support
  Home > Help >Bidding & buying>Resolving buying problems>I didn't receive an item I paid for. Does eBay offer insurance?
Help
Search the help pages 
(Does not search for items or products)
 SearchTips
I didn't receive an item I paid for. Does eBay offer insurance?

We don't offer an insurance program. However, if you don't receive an item you paid for, you can receive a refund of the purchase price plus original shipping on eligible purchases through the eBay Money Back Guarantee.

If you didn't receive an item you paid for, open a case in the Resolution Center. We'll ask you a few questions and then contact the seller. If the seller doesn't make things right, we'll review the case. If you didn't receive an item you paid for, you'll usually receive a refund plus original shipping costs.

Timing is important. You can open a case after the estimated delivery date has passed. You must open a case within 30 days of the estimated delivery date.

Learn more about what to do if you don't receive an item or it doesn't match the seller's description.

Contact Customer Support
If you're looking for more help or have a question to ask, please contact us.
Contact us

Have a question? We can help.

 Contact us

Ask eBay members

Get help from other eBay members. Visit the Answer Center to post a question.