Help

Understanding return policies

Knowing the seller's return policy makes shopping easier

On eBay, sellers can choose to set their own return policy for items they want to sell on eBay. Examine the seller's return policy carefully before you bid on or buy the item. This will help ensure that you have a satisfying buying experience.

What to look for in a return policy
Make sure you know the answers to the following questions:

  • Does the seller accept returns, or are all sales final?

  • Under what circumstances can you return the item? For example, does the item need to be in the unopened box it was shipped in, or can you return an opened box with all of the original materials?

  • Do you have to notify the seller within a certain time period that you plan to make a return (for example, within 14 days after the item is delivered to you)?

  • What kind of refund does the seller provide (money back, item exchange, etc.)?

  • Who pays for return shipping and handling, you or the seller?

  • Does the seller charge a restocking fee?

Be sure to look in both the item description and the Return policy section of the listing to learn about the return policy. If you need more information, contact the seller by clicking the Ask a question link near the bottom of the listing.

Even if a seller specifies no returns, you may be able to open an eBay Buyer Protection case for eligible items if you don't receive an item or it doesn't match the seller's description.