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Understand return policies

Sellers can choose to set their own return policies for items they sell on eBay. Read the seller's return policy carefully before you bid on or buy the item.

What to look for in a return policy
  • Does the seller accept returns, or are all sales final?

  • Under what circumstances can you return the item? For example, does the item need to be in the unopened box it was shipped in, or can you return an opened box with all of the original materials?

  • Do you have to notify the seller within a certain time period that you plan to make a return (for example, within 14 days after the item is delivered to you)?

  • What kind of refund does the seller provide (money back or item exchange)?

  • Who pays for return shipping and handling, you or the seller?

  • Does the seller charge a restocking fee?

Look at both the item description and the Return policy sections of the listing to learn about the return policy. If you need more information, contact the seller by clicking the Ask a question link near the bottom of the listing.

Even if a seller specifies that they don't accept returns, you may be able to request a return under the eBay Money Back Guarantee if the item doesn't match the seller's description.