"New" Condition Guidelines

An item is considered "New" when it meets the following guidelines:
  • It is in the original condition from the manufacturer, distributor, or retailer.
  • It has no known defects or damages.
  • It has not been refurbished or used for any purpose. This includes handmade or custom-made items that have never been used for any purpose.

Note: Item condition is not an indication of the item's age. If age is known, please specify the creation and/or release date of the item (for example: Fall 2005) in your item description.

As a seller, you can use the listing description area of your listing to help buyers learn more about the condition, age, and history of your item. Provide buyers with answers to these questions if applicable:

  • Is the item is in its original packaging or has the packaging ever been opened?
  • Are all manuals, accessories, and additional documents shipped with the item?
  • Does the item have a valid warranty that can be passed on to the buyer?
  • Does the item have an expiration date (for example, in the gourmet, or beauty & health categories)?
  • Does the item have store tags attached (for example, in the clothing & accessories category)?
  • Does the item come with any certificates (for example, in watches or jewelry categories)?
  • Does the item have a model and/or serial number?