We want your eBay experience to be great, and that means making sure you get the help you need as quickly as possible.

Before you contact us directly, we may be able to help you quickly find the answer to your question. If you still don't have the answers you need, we'll show you the best way to get in touch with us.

To get help or contact customer support:

• Click Contact us at the top of our home page or on the right side and at the bottom of help pages.

• Sign in with your eBay user ID. (This can help us find your information if you do need to contact us.)

• Enter your question or tell us about your issue. Be as specific and concise as possible.

• We may need to ask you a couple of questions to make sure that you get the best answer. Click the link that best matches your question.

Once we think we've found the right answer for you, it will show up below your question. If the information we give you doesn't answer your question, you can rephrase your question and try again.

If you still don't have the answers you need, we'll show you the best way to contact us in the Get in touch with us section on the right side of the page.

We’ll save records of all of our communications with you to prevent duplicate responses, and to keep track of your questions in case you need to refer to them later.