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Using Messages in My eBay
In this article
In this article

 
The Messages section of My eBay is where you receive and respond to secure messages from eBay and other eBay members.

Finding messages

When you have new messages or alerts, you'll see reminders throughout eBay. You can click these reminders to view your messages, or go to My eBay and click the Messages tab.

If you receive a message from eBay at your regular email address, you'll also find a copy of it in the Messages section of My eBay. This duplicate message in My eBay verifies that the email is authentic and not a spoof (phishing, or fake) email.

To view your messages:
  1. Click My eBay at the top of most eBay pages. You may need to sign in.

  2. If you have unread messages, you'll see a number in parentheses on the Messages tab.

  3. Click the Messages tab to read your messages.

We recommend that you check your messages frequently for emails that impact your buying and selling activity.

Sending messages

You can contact members by clicking their user ID anywhere on the site. In the member's profile, click the Contact link.

When you send a message to an eBay member, we deliver a copy of the message to the member's registered email address and to the member's Messages in My eBay.

To keep eBay safe, we limit certain kinds of email. Emails that contain a virus, are especially large, have a blank subject line, or provide an incorrect item number will be returned to the sender. There are some other reasons email may not go through, so if you're having problems, we recommend you learn more about problems sending or receiving messages in My eBay.

Just like with email, you can reply to messages you receive in My eBay. You can reply to messages up to 90 days after a transaction.

Searching messages

You can search your messages to find messages by:

  • Sender name (except in the Sent folder)

  • Recipient name (only in the Sent folder)

  • Item ID

  • Keyword

  • Received date

  • Subject title

To search by name or item ID:
  1. Click the Messages tab in My eBay.

  2. Click the name of the folder you want to search on the left side of the page.

  3. Enter your search term in the search box.

  4. Select By sender name, By recipient name, or By item ID from the drop-down menu next to the search box.

  5. Click the Search button.

To search by item title, subject title, or date:
  1. Click the Messages tab in My eBay.

  2. Click the Advanced search link.

  3. Enter your search terms and select what messages you want to search from the drop-down menu.

  4. Click the Submit button.

Saving and deleting messages

Alerts and messages expire after 6 months if they don't have a shorter expiration date. Once they expire, they're removed and no longer available to view. However, you can save messages to your computer desktop.

To save messages:
  1. Select the check boxes next to the messages you want to save, and select Save messages… from the Move to drop-down menu at the top of the list of messages.

  2. Select either EML or HTML as your file format, and then click the Continue button.

  3. Click the Download Saved Messages button to download a .ZIP file that contains your messages.

You can delete most messages at any time. You can delete alerts just as you would any other email in the system, but we recommend that you take the necessary action the alert requests before deleting it. Deleted messages remain in the Trash folder for 6 months.

To delete a message:
  1. Select the check box next to the message you want to delete.

  2. Click the Delete button.

Organizing messages

You can choose how many messages you want to see on each page of your inbox—25, 50, 75, or 100.

To change the number of messages shown per page:
  1. From the Messages section of My eBay, click the Change settings link near the top of the page.

  2. Choose the number you want to see from the Show this number of messages per page drop-down.

  3. Click the Apply button at the bottom of the page.

Organizing your messages into folders

You can organize your messages into folders. You get the following 4 folders automatically, and can add up to 10 more folders:

Folder

Description

Inbox

Where you get all new alerts and messages. We automatically sort messages by time received, with the most recent at the top.

Sent

Contains copies of all the messages you've sent to eBay Customer Support and to other eBay members. You can't delete messages in the Sent folder, but you can copy messages in the Sent folder to another eBay Messages folder you've created, or forward them to another email address.

Archive

This folder contains messages you want to keep for up to 6 months, but don't want in your Inbox. You can also change your preferences to auto archive your messages.

Trash

Contains the messages you deleted for 6 months.

Folders

Here you can create your own personalized folders, like "Holidayshopping" or "Antiques." To create a new folder, click the Add folder link, enter a name for the folder, and then click the Save link.

To move messages into folders:
  1. Select the check box next to the messages you want to move.

  2. Select the folder where you want to move the messages from the Move to drop-down menu.

Flagging and filtering messages

You can flag messages if they're important and you want to be able to find them quickly later. To flag a message, click the flag icon at the top of the message. Or from your inbox, just click the flag icon next to that message. To remove a flag from a message, click the flag icon again.

You can filter your messages to quickly find messages based on who they're from, what they're about, or when you received them.

To filter your messages:
  1. Click the Filter link at the top of your inbox.

  2. Choose how you want to filter your messages using the drop-down menus.

  3. Click the Apply button.

If you want to remove the filter later, click the Filter link at the top of your inbox and choose All from each drop-down menu. Then click the Apply button.

Manually archiving your messages

If you want to keep messages for future reference but don't want them in your inbox, you can move them to your Archive folder. Select the check box next to the messages you want to archive and then choose Archive from the Move to drop-down menu.

Messages in your Archive folder will be automatically deleted after 6 months. If you want to keep them longer, you can save them to your computer.

Auto archiving messages

You can allow eBay to automatically move your messages into the Archive folder.

To change your auto archive settings:
  1. Click the Messages tab in My eBay.

  2. Select the Change settings link on the top right side of the page.

  3. In the Auto Archive messages section, choose how often you want your messages to be automatically archived (once a month, every 2 months, or every 3 months). If you want to turn off auto archiving, select None.

  4. Click the Apply button.

Note: Messages in your Archive folder will be automatically deleted after 6 months. If you want to keep them longer, please save them to your computer.

Sending pictures

You can use Messages to send pictures to your transaction partners.

To send a picture using Messages:
  1. Click the Attach Photos button in your message.

  2. Select the picture or pictures (up to 5) on your computer that you want to send.

  3. When you're finished writing your message, click the Send button.

Pictures must:

  • Be no larger than 5MB

  • Be at least 500 pixels on the smallest side (length or width)

  • Be in one of the following formats: JPG, BMP, GIF, PNG or TIF

Adding an email signature

An email signature adds a personal touch to your outgoing emails. Adding an email signature can help promote your business and give customers easy access to your contact information. If you have an eBay Store, you can also add your eBay Store logo to your signature.

To add a signature and Store logo:
  1. Click the Messages tab in My eBay.

  2. Select the Change settings link on the top right side of the page.

  3. In the Email Signature section, select Show signature.

  4. Enter your signature in the text box.

  5. If you have an eBay Store, you can also add your Store logo by selecting the Add my store logo check box.

  6. Click the Apply button.

To remove your signature:
  1. Click the Messages tab in My eBay.

  2. Select the Change settings link on the right side of the page.

  3. In the Email signature section, select Don't show signature.

  4. Click the Apply button.  

Sending out of office replies

If you're going on vacation or not planning to check your email for a while, use the out of office reply to notify other members who try to contact you. When you create an out of office reply, any email you receive will be replied to with the message you create.

To turn on your out of office reply:
  1. Click the Messages tab in My eBay.

  2. Click the Change settings link on the top right side of the page.

  3. In the Out of office email response section, select Turn my out of office response ON.

  4. Select a Start Date and End Date.

  5. Enter a message to send to your customers while you're away.

  6. Click the Apply button.

When the out of office reply is on, you'll see an alert every time you visit your Messages inbox.

To turn off your out of office reply:
  1. Click the Messages tab in My eBay.

  2. Select the Change settings link on the top right side of the page.

  3. In the Out of office email response section, select Turn my out of office response OFF.

  4. Click the Apply button.

If you have an eBay Store, you can place your Store on vacation while you're away. Learn how to use Store vacation settings.

Forwarding messages

You can forward messages from My eBay to your personal inbox.

To forward a message:
  1. From your Messages inbox, choose the messages you want to forward by selecting the check boxes next to those messages.

  2. Click the Forward button at the top of your inbox. Your messages will be forwarded to the email address that is associated with your eBay account.

Note: You can change your eBay email address from My eBay.

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