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Tutorial Spoof Emails
How to Spot a Spoof Email

Verifying an eBay spoof just got easier
My Messages is the definitive, legitimate source for any email from eBay that affects your account. The bottom line - if an email affects your eBay account, it's in My Messages. If you get an email that looks like it's from eBay about a problem with your account or requests personal information and it's not in My Messages, it's a fake email. Visit My Messages to verify your eBay emails today!

Click Learn More for an example of a typical Spoof email.

 
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Example Spoof Email
 
Example Spoof Form
Warning Signs of a Spoof Email

A. Sender's Email Address
Spoof email may include a forged email address in the "From" line - Some may actually be real email addresses that have been forged. (From: billing@ebay.com; From: eBayAcctMaintenance@eBay.com; From: support@ebay.com).

B. Email Greeting
Many Spoof emails will begin with a general greeting such as "Welcome eBay User."

C. Urgency
Claims that eBay is updating its files or accounts - Don't worry, it is highly unlikely that eBay will lose your account information.

D. Account Status Threat
Most Spoof emails try to deceive you with the threat that your account is in jeopardy and you will not be able to buy or sell on eBay if you do not update it immediately.

E. Links in an Email
While many emails have links included, just remember that these links can be forged too.

F. Requests Personal Information
Requests that you enter sensitive personal information such as a User ID, password or bank account number by clicking on a link or completing a form within the email are a clear indicator of a Spoof email.



Did You Know
If you have any doubt about the authenticity of an eBay or PayPal email, simply open a new Web browser, type in www.ebay.com or www.paypal.com and perform the requested activity.

Report Spoof Email by Forwarding It to spoof@ebay.com

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