| eBay is committed to providing tools and services that enable you to build buyer confidence and trade safely on eBay.
eBay's programs are designed to teach people eBay 'trading sense' so that you can be successful and safe.
Visit the Security Center to learn how you can trade safely on eBay. |
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Feedback
Feedback is your reputation on eBay. Buyers look at the Feedback score of a seller during their purchase decision. We encourage all sellers to ensure successful transactions with their buyers so that they can build their reputation and improve their Feedback score. |
Accepting Payments with Paypal
It's easy to sell on eBay when you use PayPal to process your online payments. PayPal lets you receive and send online payments using a credit card or bank account. As a seller, you can also take advantage of the PayPal Seller Protection Policy to protect yourself against charge backs. Learn More |
Ensuring Payment - Minimizing Unpaid Items
In most cases, transactions are completed successfully. There are, however, a few things that you can do to ensure that buyers pay so that you minimize Unpaid Items.
- Use checkout - this offers a consistent payment experience for eBay buyers so they know the transaction 'sequence of events'.
- Offer PayPal - it's a fast and easy way to collect payment.
- Consider using Immediate Payment for all your Buy It Now items. With Immediate Payment, buyers must pay immediately with PayPal. Until the buyer completes the purchase from PayPal, the item listing remains open for other eBay users to buy.
- Include detailed shipping cost information in your listing.
- Use the Non Paying Buyer Alert process.
If you have an Unpaid Item and want to get a refund for your listing fee follow these 5 steps. Should you have an Unpaid Item, take advantage of the 2nd Chance Offer to make your item available to the next highest bidder at the price they bid. Learn More |
Dispute Resolution
It is rare that something will go wrong with a transaction, but if it does contact the seller to try and work things out. If that doesn't correct the situation, consider using an online dispute resolution service, such as SquareTrade, to resolve the situation. Learn More |
Protect Your Account
Some eBay members have received deceptive emails claiming to come from eBay or PayPal. Those who send these emails hope that recipients will reply or click on a link contained in the email and then provide personal and financial information. We refer to these emails as "Spoof Emails." We encourage you to be cautious when responding to any email request for personal information. If you are ever asked to provide personal or financial information to eBay, do not respond via email. Instead, open a new browser, type www.ebay.com, sign in, and go to My eBay to update or review your information. Learn More |
Learn more at the eBay University Learning Center |
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