At the end of a successful listing, both you and your buyer will receive an email notification. Depending on your payment instructions, the information you receive in this email will include your buyer's shipping address and payment method.

Once you have confirmation of payment from PayPal, receive the money order, or the check has cleared, you may ship the item.

Go down Learn More
Go down Acknowledge Payment
Go down Packing Like a Pro
Go down Shipping Etiquette
Go down Leaving Feedback
Go back Previous Step Next Step Continue


Respond to Buyer Emails
Many new buyers are confused as to what to do after the sale. You can help your buyers by emailing them an invoice and standing by for questions. When communicating with your buyers it's important to always be polite and professional.
Acknowledge Payment
Once you receive payment from your buyer send an email to 1) acknowledge receipt of payment and 2) to notify the buyer that you will be shipping the item. It's also a good idea to leave feedback for your buyer at this point.
Leaving Feedback
Just as building your reputation is important, so is it for the buyer. Make sure to leave feedback for your buyers after you receive payment. In difficult situations, try and work things out first with your buyers before leaving negative feedback. Remember, feedback is permanent.
Packing like a Pro
Nothing makes a better impression on your buyer than receiving their item in professional and secure packing. Double-box any fragile items. Use clean and appropriate packing materials (Bubble-wrap, peanuts, etc.)
Shipping Etiquette
eBay buyers expect their items shipped immediately after payment has been received. Do not delay in shipping. If you must, make sure to make your shipping schedule clear in your item description. If there is an unforeseen delay, email the buyer. To learn more about shipping your item, visit the eBay Shipping Center.

When you choose PayPal as a payment method for your eBay item, you're providing your buyers with a fast and secure way to pay on eBay. They can simply click the Pay Now button on the item page, the end of auction email or the My eBay page. It's so simple, secure and totally free for buyers.
Go back Previous Step Next Step Continue