FAQ

When will I receive my eBay Now order?

You choose the delivery time that works best for you during check out. All orders will be delivered as scheduled up until our final day of operation.

How do I check the delivery status?

You can check the status of your delivery on My eBay on the web or in the eBay mobile apps. (Note: We encourage you to provide your phone number so we can contact you should any issues arise in the course of delivering your order.)

Who can I contact for help?

For questions about eBay Now, please contact support@now.ebay.com. We are happy to in any way we can.

When will I receive my order?

You choose the delivery time that works best for you during check out.

Can I change the delivery address?

You set your delivery address when checking out on eBay. If you wish to change your delivery address while the order is in progress, please contact support@now.ebay.com. We will do our best to re-route the order in time.

Do I need to sign for my order?

Yes. If there's no one there to meet the valet during your scheduled delivery time, the valet will bring the item(s) back to the store and you'll receive a refund for your order—excluding the delivery fee. Valets will not leave packages outside buildings or in mailboxes unless specifically stated in your delivery instructions.

Should I tip the valet?

No, there's no need to tip the valet.

Can I cancel an order?

Please contact support@now.ebay.com to cancel your order. If the valet is already en route from the store, delivery charges will still apply.

What if I miss my delivery?

We will contact you through the contact information you provided to alert you of the delivery attempt. If we are unable to reach you, the valet will bring the item(s) back to the store and you'll receive a refund for your order—excluding the delivery fee. You will need to place the order again if you still want the item(s).

How do I return an item?

Returns are easy. Contact returns@now.ebay.com for details regarding your order. Returns must be initiated within 14 days of purchase and you should double-check the store's return policy for details.

How do I find products eligible for Free In-Store Pickup?

Search on ebay.com and use the ‘Free In-store Pickup’ filter to shop on desktop, or the "Nearby" filter on eBay mobile apps to limit your search results whenever you're shopping on eBay.