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How to Buy  
Step 1: Find Items
Step 2: Conduct Research
Step 3: Bid or Buy
Step 4: Complete Your Purchase
 

   Step 1: Find Items
You can browse or search on eBay Business & Industrial to find listings of interest. To browse on eBay Business & Industrial:
  1. Access a category of interest directly from the eBay Business home page or browse all eBay Business & Industrial categories.
     
  2. Review the categories list and click a link of interest.



    A results page with all of the current listings will automatically appear.
     
  3. Use the "Product Finder" or "Categories" sections in the left navigation to narrow down to a particular item, if applicable.



  4. Use the column headers to sort listings by price or the time left before the listing ends.
     
  5. Click the column headers again to reverse the sort order.
Find Items - Find by Searching

Use search to find a broad range of items (such as by general item description keyword) or narrow down your search to a particular brand or model. There are several ways to search on eBay Business:
  • Search on the eBay Business home page by entering a name or keyword in the Search field.



  • Search using the advanced search features in eBay Business or search within a specific Business category. This search option allows you to specify, for example, price or seller. Also, if you are searching for an item and location is important, try searching by distance. You can even supply the distance in miles as well as a ZIP code.

Additional Search Tips
If you find that you are always searching for the same items, try creating a Favorite Search. Favorite searches allow you to store your most frequently run searches. You can even have the search results emailed to you.

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   Step 2: Conduct Research
Take the time to learn about the item and the seller, as well as eBay's protection programs that are designed to give buyers peace of mind. Before you commit to bid or buy an item, be sure that you have estimated the total costs associated with the purchase and are realistic about what you can afford.
 
Learn about the Item
Once you find an item that you are interested in purchasing, you should use eBay and other online or offline resources to obtain information about the item's history, features, and current condition.
 
Read the Item Description Thoroughly
The description is the seller's chance to elaborate on all the details of the item, such as the condition, terms of sale, any guarantee, and so forth. Descriptions do vary, and the most successful sellers will be very thorough. If you have a question that isn't addressed in the description, contact the seller by clicking the "Ask seller a question" link at the top of the listing. Don't wait until the end of the auction.
 
Assume Capital Equipment is Sold in "As Is" Condition
Make an independent assessment of the condition of the equipment and again, contact the seller with any questions about condition before making an offer. Be realistic in your expectations of used or older equipment and expect normal "wear and tear." If possible, make arrangements with the seller to see the capital equipment in person or have an inspection service inspect the equipment to ensure accurate representation. An inspection is a reliable way of validating a seller's claims about an item's condition.
 
Learn about the Seller
While you are gathering information about the item, establish contact with the seller and review the seller's feedback rating on eBay. Many sellers include their phone number in their listings. If this information isn't available, you may request the seller's phone number via email. Sometimes a phone call is much more efficient than back and forth emails.
 
Establish Contact With the Seller
If you cannot reach your seller, or your seller is inaccessible by email and phone, do not buy the item until you have made successful contact and the seller has addressed your questions to your satisfaction. According to eBay policy, if you are unable to reach the seller during the course of the auction, you may retract your bid once it has been placed (up until the last 12 hours of the listing).
 
Review the Seller's Feedback Rating
Check the seller's feedback rating for positive comments and to see whether the seller has sold similar items in the past. Please be aware when you are buying equipment from an individual who is selling equipment for the first time on eBay Business & Industrial. In this case, a seller with a low feedback rating may not always be a cause for concern. It is best to establish contact with the seller to understand the situation.
 
Feedback is a critical part of buying and selling on eBay. It provides important information to buyers and sellers about the people with whom they are transacting. As such, it is one of the most powerful ways to build trust and a reputation on the site. For this reason, you should look at every seller's complete feedback history. Keep in mind that some sellers' feedback scores might be low, because they are just starting out on eBay and have received little or no feedback. If you are interested in purchasing an item from a seller who has a low feedback score, be sure to contact the seller directly in order to form your own opinion.
 

 
Estimate Your Costs
Before you bid or buy, you should:
  • Determine guidelines for what you are willing to pay.
  • Know your total costs and how you'll cover them.
  • Provide eBay with your credit card information if you are bidding over $15,000.
Determine Guidelines for What You Are Willing to Pay
All bids on eBay are binding; therefore, you should make sure that you know how much you can afford. A great way to determine a realistic price is to look at final sale prices for similar items that sold on eBay. This can be done easily by using the Completed Items option within Advanced Search.
 
If an item is selling at a price far below fair market price, use extra caution as to the nature of the transaction and try to understand what may be contributing to such a low price such as damage, title issues, and so forth.
 
Know Your Total Costs and How You'll Cover Them
If you are bidding or buying large, heavy or bulky equipment, consider other potential costs such as state taxes, and any shipping costs.
 
If the seller isn't local, make sure you know how you will pick up the equipment or arrange shipping if you are the successful buyer (typically, sellers can help arrange shipping, but buyers usually pay for it). Get freight quotes from Freightquote.com, a company that provides quotes on shipping large, heavy or bulky equipment.
 
Provide eBay With Your Credit Card Information if You Are Bidding Over $15,000
You are required to have a credit card on file with eBay if you bid more than $15,000 for an item. You will be notified that you need to provide this information when you bid; therefore, allow yourself some extra time if you are bidding during the last minutes of an auction. Your credit card will not be charged; instead, eBay uses it to confirm your identity-a safety measure to help protect both buyers and sellers from potential high-bidding fraud.
 
Apply for Financing for Capital Equipment if You Want to Make Monthly Payments
Buying what you want is easier when you can make affordable monthly payments. Consider asking the seller to offer financing through eBay's third-party service provided by Direct Capital. Visit the eBay Financing Center to arrange financing before you bid or after you buy or to calculate monthly payments.
 
Conduct Research - Buyer Protection Programs
eBay offers the following buyer protection programs:
 
Capital Equipment Programs:
 
Business Equipment Purchase Protection
eBay Business helps protect buyers against fraud and material misrepresentation through its Business Equipment Purchase Protection program. Your capital equipment purchase is protected for up to $20,000 or the equipment purchase price, whichever is lower. This program is provided for free on all eligible capital equipment transactions completed on the eBay Business site on or after June 2, 2005, with a winning bid amount of at least $1,000. There's no sign-up, opt-in, or registration necessary. Learn more about the Business Equipment Purchase Protection program.
 
Non-Capital Equipment Programs:
 
PayPal Buyer Protection
PayPal Buyer Protection offers free coverage up to $1,000 when you buy from qualified sellers. Learn more about PayPal Buyer Protection.
 
eBay Standard Purchase Protection Program
For most items, eBay covers you up to $200 (minus a $25 processing fee) in the event that you don't receive your item or it is significantly not as described. Learn more about the eBay Standard Purchase Protection Program.
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   Step 3: Bid or Buy
Now that you've found an item that you'd like to purchase, you can choose to make a bid or purchase the item immediately using the Buy It Now option. If you have not already registered on eBay, we make it easy for you to do so during the bidding and buying process.
 
Bid or Buy - Register
To buy on eBay Business, you must register as an eBay member.
 
Register As an eBay Member
The one-time registration process at eBay is free and easy.
 
When you register at eBay, you will be asked to:
  1. Provide your basic contact information.
    Your information will be kept private on eBay's secure servers.
  2. Create your own User ID and password to ensure that transactions are safe and secure when you sign in at eBay.
  3. Confirm your eBay registration via email.
    eBay will send you a message with a link and instructions to confirm your registration.
Advantages to being a registered eBay user:
  • Watch auctions without bidding
    You can request email notification for your watched items and bid when the time is right for you.

  • Save your favorite searches
    eBay will also email you new search results.

  • Search completed listings
    You can research completed listings to make informed buying and selling decisions.

  • You can bid or buy immediately
    Bid or buy without delay when you find an item of interest.
Bid or Buy - Place a bid
 
Most eBay Business item listings are in an auction-style format where items sell to the highest bidder. To bid on an item, click the Place Bid button on the item page and enter the maximum amount that you want to spend.
 
Here's How Bidding on eBay Works:
  1. When you place a bid, enter the maximum amount you'd be willing to pay for the item. Your maximum amount is kept confidential from other bidders and the seller.
  2. The eBay system compares your bid to those of the other bidders.
  3. The system places bids on your behalf, using only as much of your bid as is necessary to maintain your high bid position (or to meet the reserve price). The system will bid up to your maximum amount.
  4. If another bidder has a higher maximum, you'll be outbid. BUT, if no other bidder has a higher maximum, you win the item. And you could pay significantly less than your maximum price! This means you don't have to keep coming back to rebid every time another bid is placed.
If another bidder outbids you before the listing ends, eBay will send you a notification email.Learn more about placing a bid.
 
Note: When you place a bid, you are entering into a contract with your seller. Make sure that you want the item before you bid or buy.
 
Reserve Price Auctions
Some auctions have a reserve price-a hidden minimum price-for an item. A reserve price is the minimum price a seller is willing to accept for the item. As a buyer, you are not shown the reserve price, only whether or not the reserve has been met.
 
When you're bidding on a Reserve Price Auction, bid as usual, entering the maximum amount you're willing to pay for the item. Watch the label next to the current price to see whether the reserve price has been met. Until you see that the reserve price has been met, there will be no successful bids in the auction. Once the reserve has been met, the item will sell to the highest bidder when the auction closes.
 
Best Offer
eBay's new "Best Offer" pricing is available on anything sold on eBay in the Fixed Price format. A seller who opts to use the free Best Offer option indicates in the eBay item listing that buyers can submit flat fee offers, which the seller can accept or reject. Capital equipment buyers can go through three offer cycles, increasing the chances that a price agreement can be reached. To find out more, see http://pages.ebay.com/bestoffer/.
 
Confirm Your Intent to Purchase
Sellers may choose to email potential buyers to verify their intent to purchase an item. It is important that you follow up with the seller, because he may legitimately cancel your bid if he does not receive a reply within a specified period of time
 
Bid or Buy - Buy It Now
Some sellers offer you the choice to bid or Buy It Now. Other sellers may only offer the Buy It Now option. With Buy It Now, you have a special opportunity to purchase the item immediately without waiting for an online auction to end.
 
If available, click the Buy It Now button at the bottom of the item page. If there is more than one item available, indicate your desired quantity and confirm your purchase. In some cases, a seller may require immediate payment or deposit with PayPal. In this case, it is important to complete your purchase right away, as the item will remain available for purchase until your payment transaction has been confirmed.
 

 
Note: When you use the Buy It Now option, you are entering into a contract with your seller. Make sure that you want the item before you bid or buy.
 
   Step 4: Complete Your Purchase
Once you've won or committed to buy an item, you'll need to pay for the item and contact the seller (if necessary) to arrange pickup or shipping.
 
Complete Your Purchase - Pay the Seller Once you have been notified that you are the winning bidder, you may begin the payment process to complete the purchase of your item. It is important to follow the seller's instructions regarding accepted payment methods as they were described on the item page. If you are purchasing non-capital equipment, many sellers accept payments via PayPal.
 
If you are purchasing capital equipment, you should follow the seller payment instructions which may include some type deposit (if required) followed by the balance payoff amount.
 
Financing for Capital Equipment
Buying what you want is easier when you can make affordable monthly payments. Consider asking the seller to offer financing through eBay's third-party service provided by Direct Capital. Visit the eBay Financing Center to arrange financing before you bid or after you buy or to calculate monthly payments.
 
Complete Your Purchase - Arrange Pickup/Shipping
It is standard practice on eBay Business for the buyer to make the arrangements and pay the costs associated with picking up or shipping the equipment. The seller should have specified who will pay for the shipping.
 
Sellers will often provide estimates of shipping costs to various locations around the U.S.
 
For capital equipment, eBay Business also provides quotations from third-party shippers through Freightquote.com. To learn more, see the Freight Resource Center.
 

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