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eBay Money Back Guarantee

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Shopping items

If the item isn't exactly what you ordered, eBay will make it right by covering your purchase price plus original shipping on virtually all items.

Here’s how it works


Reach out to your seller.

If your item hasn’t arrived or
isn’t as described, get in touch with your seller.


Not resolved? Let us know.

If your issue’s not resolved in 3 business days, contact us.


We’ll get your money back fast.

You’ll hear from us in 48 hours. If you still haven’t received your item, or it isn’t as described, we’ll refund your purchase price, plus the original shipping.

Get started now

Shop with confidence

The eBay Money Back Guarantee makes sure you get the item you ordered or your money back.

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More shopping items

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