Shop on ebay
with complete confidence
eBay is here for you
Need to return an item?
It’s easy to do on eBay
Whatever you’re looking for, whatever you want to buy, millions of items on eBay are returnable. Before you bid or buy an item, check the seller’s return policy, then follow these easy steps to make a return.Learn more
Start your return
Select the item you want to return in your purchase history on My eBay.
Ship the item back
If the seller asks, send the item back as soon as possible.
Receive your refund
If the seller doesn’t refund your money, ask eBay to step in and help.
Check the item description for shipping terms and tracking instructions
Tracking is available on millions of items. You can check your item’s status in My eBay. Just go to the item listing in your purchase history.
And look for Fast ‘N Free on the
listing—lots of eBay sellers offer it.
Didn’t get what you ordered?
Get the item you ordered or get your money back with the eBay Money Back Guarantee
If the item isn’t exactly what you ordered, eBay covers your purchase price plus original shipping on virtually all items.Learn more
Here’s how to get your money back
Go to My eBay
If your item hasn’t arrived or isn’t as described, go to My eBay, find the item in your purchase history, and select return or item not received within 30 days of delivery.
Not resolved? Let us know.
If your issue’s not resolved in 3 business days, contact us.
We’ll get your money back fast.
You’ll hear from us in 48 hours.
Purchased a vehicle on ebay?
Vehicle Purchase Protection (VPP) may come with your purchase
eBay Motors Vehicle Purchase Protection (VPP) covers up to $50,000 for vehicle non-delivery, missing title, or major undisclosed defects. You are automatically enrolled in the program at no charge.See details
Buy it now or bid instantly on anything under the sun. New or used, we securely process every single purchase with ease.Learn more
Get the best service
Look for the Top Rated Plus seal on item listings to receive same-day shipping and tracking, 14-day returns, and more.Learn more
Whether you want to shop, track an item, ask a question, or return an item, My eBay is your one-stop destination for everything eBay related.Go to My eBay
Ebay customer service
Have a question? Need to resolve an issue? We’re here to help. Customer Service is available 7 days per week.Contact us
We go the extra mile for you
Our sellers are dedicated to making eBay the best place to shop
Hear a few of our sellers talk about the ways they deliver a great shopping experience, every day.
MORE ABOUT SELLER PROTECTION
If you have specific questions or issues about returns, see Frequently Asked Questions.
Got a question about the eBay Money Back Guarantee? See Frequently Asked Questions.
BEPP now protects capital equipment purchases up to $50,000.