WE DESIGN FOR
WE’RE ON A JOURNEY TO BRING DESIGN THINKING TO EVERY CORNER OF EBAY AND PAYPAL.
Because design isn’t just about crafting pixels or making products, it’s about creating possibilities. And when we get our entire team to see what’s possible, anything is. So we’re starting with this Playbook. A living document that defines our beliefs and approach to design.
About the playbook by John Maeda. Chair of the eBay inc. Design Advisory Board.
DESIGN CONNECTS US.
To Our Customers
We work for the betterment of our customers – a diverse mix of people, brands, nonprofits and developers. They expect us to create smart solutions that improve their lives and businesses, both locally and globally. We strive to execute well every day, getting results and delivering powerful innovations that enable everyone to succeed.
To Each Other
Across eBay and PayPal, there’s a powerful network of talented and driven people who challenge one another. We don’t believe in winner takes all. We believe it takes all to win. We believe you should be you, so we’ll embrace your unique personality and point of view, and help you shape and define your success. Together, we’ll do amazing things.
To The World
We design a new and better kind of commerce: one that’s enabled by people, supported by technology and creates more opportunity for everyone. The experiences we create allow millions of people around the world to participate in commerce, to connect and to flourish.
THESE PRINCIPLES GUIDE US
TO DESIGN MEANINGFUL EXPERIENCES.
We obsess over every pixel. Every word. Every experience. We make big changes in tiny spaces and small tweaks to global ideas. We won’t release anything we’re not proud of. Because focusing on the details lets us build something truly memorable.
Building something simple is anything but. So, we’re honest about our impact on people’s lives. We respect their time and spend every waking moment of our day making things simpler. Because simple is loved, needed, used and shared.
HOW WE MAKE
You can’t design a great product without spending time
in your customers’ shoes. That’s why we do our homework.
We get out of the office and meet with our customers.
We listen to them. And we listen some more, until we
understand what matters to them.
Like kids in a sandbox, we play, doodle, share and poke holes in one another’s ideas. Play brings us closer together—guards down, egos aside—to invent the right solution for our customers and the world of commerce and payments.
Design at eBay and PayPal is serious work. It can be messy, complex, hard and sometimes, yes, disappointing. But that’s all part of our creative process. How we birth great experiences and products our customers love and can use anywhere, anytime.
Get a reaction
This is the moment of truth. We put our work out there to watch how people respond. Have we created something meaningful? Something people can use on any device? That makes their lives easier? Our biggest reward is often a smile.
Design is never truly finished. And that’s part of the thrill. There’s always another hurdle to clear, new solutions to discover, another chance to reimagine what you just created.
THIS IS A VIBRANT DESIGN COMMUNITY ACROSS ALL OF EBAY AND PAYPAL.
Our offices may be spread across countries and time zones. We may be designing, writing, developing, photographing or concepting different projects. But we’re focused on creating beautiful and seamless commerce and payment experiences for our customers. And we’re committed to help each other become the best of ourselves.
NEED CREATIVE SPACES.
Open workspaces foster collaboration and discussion. That’s why we’re creating flexible design spaces that allow us to inspire each other. We’re building environments that are conducive to creativity and responsible to the environment.
Watch a preview of some studios we’re making across our company.
We’re using our design mojo to improve the way people around the world buy,
sell, pay, share and thrive. We shorten the distance between “need” and “have.”
We’re connecting people to each other and to the possibilities of global commerce.
The job we do isn’t found anywhere else.
Here, we design for commerce and payments.
And that’s a seismic creative opportunity.