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| Home > Buy > Redeeming Coupons |
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| eBay Coupons Frequently Asked Questions (FAQ's) | |||||||||||||
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General
What is a coupon? Coupons are discounts offered on items listed on eBay.com. You must meet all the criteria of the coupon in order to redeem the coupon. The option to use the coupon will only be available if the seller of the item accepts PayPal. You must pay for the item using your PayPal account. How do I obtain a coupon? Some users may occasionally be offered coupons for promotions or by customer service, at eBay's discretion. If you are chosen to receive a coupon, you may receive your coupon via an email, an on-site offer, or a mailed catalog or postcard. Do I have to have an eBay account to use a coupon? Yes, you must have a valid eBay account in order to buy an item at eBay.com and use your coupon. You can sign up for an eBay account during the process of buying an item on eBay.com. Do I need to have a PayPal account to redeem a coupon? Yes. You can sign up for a PayPal account during the process of paying for an item on eBay.com. You must have a valid PayPal account in order to redeem your coupon. What are my payment options when using a coupon? You must pay with PayPal if you want to use your coupon. PayPal allows you to pay with your credit card, debit card, check account, bank account or PayPal balance. Can I use more than one coupon at a time? No, only one coupon may be used per purchase. Can I use coupons for items on any eBay site and in any currency? Your coupon can be used for any core eBay.com site in any country. Currency is automatically translated by PayPal at the time of purchase from the currency stated on the coupon to the purchase currency. Who can I contact if I am having trouble using a coupon? Unless a phone number has been provided with your coupon, for inquiries about coupons please contact PayPal Customer Support. Where can I use my coupons? Coupons can only be redeemed for items sold on eBay.com that meet the following requirements: Can I give my coupon to someone else? Most coupons may be used only by you but sometimes coupons can be shared. If the coupon includes your User ID, the coupon may only be redeemed by you with your account associated with that User ID and with your PayPal account. Therefore, it cannot be resold or transferred in any way. If the coupon can be shared it will say so on the coupon. Redeeming coupons How do I redeem a Coupon?
You need to add the email address for the User ID on the coupon to your PayPal account. To add an email address, log in to your PayPal account, go to My Account, then the Profile subtab. Select Email and click Add to add an email address. Once you have added the email address to your PayPal account, follow the instructions to confirm the email address. Once you have completed this step, you can redeem the coupon on an eBay purchase. Can I use my coupon with any item? You can use a coupon that you receive from eBay or PayPal with any eBay.com item that accepts PayPal and that meets the coupon's eligibility requirements. What do I do with the Redemption Code on my coupon? You can enter the Redemption Code when you are paying for an eBay.com item and paying with PayPal. This allows PayPal to validate the coupon and display your discount. To make sure you enter the Redemption Code correctly, you may want to copy and paste it from the coupon into the Redemption Code field at PayPal. If my coupon doesn't cover the whole transaction amount, how do I pay for the remainder? The remaining balance can be paid with any of your other valid funding sources from your PayPal account (i.e. PayPal balance, bank account, debit card or credit card). Do coupons expire? Yes, most coupons expire. The expiration date, if one exists, is on the coupon and is stated in the coupon's Terms and Conditions. What happens if I pay for an item with a coupon and then the payment is reversed? You will receive a refund for the entire portion of the purchase you paid for but not for the amount of the coupon. Can I combine coupons with a Gift Certificate to purchase an item on eBay? Yes, coupons can be combined with Gift Certificates and Gift Cards. However, you cannot use two coupons in one purchase. Can I use my coupon for purchases on Half.com? No. Coupons issued from eBay or PayPal are not redeemable for Half.com purchases. If I buy an item but am unable to use the coupon I wanted to, what should I do? You have already purchased the item and are required to pay for it. If that is impossible, you should contact the seller. What does eBay mean by "single purchase" for coupon redemption? Coupons that require a single purchase mean they must be redeemed with a single seller, using a single method of shipping, in a single transaction. Some coupons may only be redeemed for a single item. If the coupon is limited to a single-item purchase it will say so on the coupon. It there is a minimum price for the coupon to apply it will say so in the coupon terms. What should I do if I am purchasing from a seller who does accept PayPal but I don't see a place to enter my redemption code? This occurs very rarely. However, if you are certain the seller accepts PayPal, login to your account, use "Send Money for an eBay Item" and enter the coupon code there. Seller Questions How do coupons benefit sellers? Coupons may increase the number of bidders and buyers on eBay, and may encourage recipients to bid more and on higher value items. As a seller, what do I have to do to accept coupons? Sellers simply need to accept PayPal as a payment method. Coupons are automatically converted to regular currency at the time of redemption, so sellers will not be aware that a Coupon has been used to fund the payment. Will I know if a buyer has used a coupon on a payment? Coupons are automatically converted to regular currency at the time of redemption, so you will not even be aware that a Coupon was used to fund the payment. If a buyer uses a coupon, will the payment I receive change? No, you will still receive a single payment. You will not even be aware that the buyer used a coupon. What if the buyer returns the item and the seller refunds the PayPal payment? To refund purchases that used coupons, use the Refund Console in your PayPal account and refund the full amount without changes. PayPal will handle proper chargeback. | |||||||||||
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