Jim 'Griff' Griffith

Appealing a Listing Ended Under VeRO

by Jim 'Griff' Griffith
eBay Staff Member

Q: Griff, one of my listings that was scheduled to end this evening was ended by eBay today. I've had no luck in getting an explanation as to why, other than an automated email saying that the item I was selling was a replica or counterfeit, which it is not. It was purchased from a legitimate retail store that sells this brand of clothing across the country.

I listen to your show each week on eBay radio and have been very pleased with eBay up to this point. But this has left a sour taste in my mouth, especially with the timing and the holiday sales I'll be missing out on. I'm hoping that you might be able to give me some advice on this matter.

A: Hello Perplexed,

Although I don't have access to your account, it sounds like your listing was ended because the trademark holder for the item you were selling requested that eBay end the listing for infringing on their trademark.

When a trademark holder is a member of our Verified Rights Owner program (VeRO) and requests that we end a listing they claim is infringing, we do so, under our policy for replicas, counterfeit items, and unauthorized copies. 

However, you do have recourse. If you believe the item that was ended does not violate the trademark holder's property rights (that is, it is a genuine item and not a replica or knock off), you may appeal the ending of your listing by filling out the Seller Appeal webform located on the VeRO Help page.

Regards,
Griff