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Marketplace Safety
Marketplace
Safety is a monthly column featuring important tips and information
to help eBay members buy and sell safely in the eBay marketplace. For
more information, visit eBay's Security
Center.

Dave Steer |
The First Annual eBay Trading Sense Quiz
by Dave Steer
eBay's Senior Manager of Trust & Safety Marketing
Welcome to the first eBay “trading sense” quiz, the Chatter's test of your knowledge about how to trade safely on eBay!
Let's start with an explanation of what we mean by “trading sense.” We all have expectations of what should be “common sense” – looking both ways before crossing the street, only using the left driving lane for passing other cars, etc. Similarly, eBay trading sense is an awareness of what and who to trust online that will empower you to be safe and successful in your buying, selling and shopping experience. Good judgment plays a key role in both common sense and eBay trading sense. |
Think you have good eBay trading sense? Get ready to test your knowledge and acumen for staying safe online. In mid-October, I'll open a thread on the Trust and Safety Discussion Board with the answers. You can see if you've made the grade, and even debate the merits of the true answers. Good luck and happy testing….
eBay Trading Sense Quiz
1. Which of the following is an unsafe way to pay for your items on eBay?
(a) Western Union
(b)
other instant cash transfer services
(c) credit card
(d) PayPal
2. Which of the following is the only eBay-approved escrow service?
(a) Escrow Service Online
(b) eBay Escrow Service
(c) www.escrow.com
(d) None of the above
3. Which of the following is a legitimate sign-in Web address (URL) on eBay?
(a) http://signin.ebay.com
(b) http://sign-in.ebay.com
(c) http://ebay.signin.com
(d) www.ebaydeals.com
4. PayPal Buyer Protection is
(a) offered on all items on eBay
(b) offered on all items that accept PayPal
(c) offered by sellers who accept PayPal and have a feedback score of 50 (98% positive)
(d) offered for a small charge to buyers
5. You have a dispute with another member on eBay. What is the best way to resolve it?
(a) threaten to turn them in to Customer Support unless they do what you want
(b) require them to post an apology for their behavior on the Community boards
(c) suggest several possible solutions and ask for the other member's opinions
(d) search the Internet for embarrassing information from their past you can use to pressure them
6. eBay Toolbar's Account Guard feature does the following:
(a) alerts you when you are on a potential spoof (fraudulent) Web site
(b) enables you to report a spoof (fraudulent) Web site so that eBay can investigate
(c) gives you direct access to the eBay Security Center for information on staying safe online
(d) None of the above
(e) All of the above
7. You appear to have received an email from eBay that asks you to update your billing and account information by clicking on a link. What should you do?
(a) click on the link and update your account information
(b) click on the link and look at the Web address (URL) to make sure you are on eBay before filling in your personal information
(c) do not click on the link; do not fill in your personal information – forward it to spoof@ebay.com
8. What is a good way to protect your computer from viruses on the Internet?
(a) use a firewall
(b) periodically check to ensure that you have the latest updates for your browser and operating system
(c) use virus protection software
(d) All of the above
9. If the seller for an item you are interested in has Private Feedback, you should:
(a) Assume he or she is just a very private person and place a bid right away
(b) Ignore it.
(c) Be very cautious. Contact the seller before bidding. If this is a high ticket item, you may want to pass. Bid only when confident that the seller is trustworthy
10. When a deal on eBay looks too good to be true,
(a) place a bid on it right away
(b) it probably is too good to be true
(c) read the item description very thoroughly, several times
(d) check the seller's feedback history
(e) contact the seller before you bid with any questions you may have
(f) options b, c, d, and e are correct
Coming next month: Using a Return Policy
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