Active X Download?
by Jim 'Griff' Griffith
eBay Staff Member

Q. My problem now is that for 2 weeks I have gotten a message between pages 2 and 3 when I try to relist my items. The message comes up that reads, "Do you want to run and install Active X Control signed on 4/16/2002 3:03 PM..." This message delays the relist 2 to 3 times what it would normally take. This is very frustrating and time consuming.

Signed, Frustrated

A. Hello Frustrated

Your browser needs to be reset so that it accepts and maintains ActiveX controls. ActiveX is a name for special mini-applications that run within your web browser and help it do special tasks like using the full version of eBay Picture Services. Normally, the ActiveX control needed for a task is only downloaded once but your web browser is not currently set to accept and keep the necessary controls. Here's how to reset your web browser:

1. In Internet Explorer, go to Tools, Internet Options and click the Security tab.
2. On the next window, click the button for Custom Level.
3. For the section marked ActiveX controls and plug-ins, make sure the following radio option buttons are selected: Download signed ActiveX controls: Prompt
   Download unsigned ActiveX controls: Disable
   Initialize and script ActiveX controls not marked as safe: Disable
   Run ActiveX controls and plug-ins: Enable
   Script ActiveX controls marked safe for scripting: Enable
4. Click OK, and then OK again. You should be asked only one more time to download and install the ActiveX control. (Note: you MUST select "Yes" in order to use the full version of eBay Picture Services.)

Regards,
Griff