"I email buyers when items go out, and never send anything without tracking and insurance."
You've worked hard to maintain and even raise your DSRs. Stay on your game for high ratings during the year-end shipping frenzy.
"Getting an item in time is critical for buyers during the holidays," says Kristina Klausen with the eBay Shipping team. "Have a well-honed process in place so you can satisfy their needs as volume grows."
Designer clothing PowerSeller Andrea McDonough (user ID: laladybug1) agrees. "My customers often need dresses in time for holiday parties. I use PayPal to print labels and ship within hours of receiving payment," she says.
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"I email buyers when items go out, and never send anything without tracking and insurance." -laladybug1
"Presentation is everything," McDonough says. "Make the package look beautiful. Use really nice ribbon and tissue paper inside-everyone loves opening a present."
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