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Members Helping Members Program
Help New Members During Auction for America
 
As part of the initiative to support the victims of the recent tragedy eBay is encouraging the nation to sell and bid on items where proceeds will go directly to help the relief effort. eBay hopes that many Americans will pitch in as part of this initiative, including some who may not be familiar our community. These members will need help getting started on eBay.

That's where you can help. If you are an experienced eBay member with:
  • a feedback rating of 50+
  • fewer than 3% negative feedback comments
  • an account in good standing

    You can do your part to support your fellow Americans who lack your eBay skills. Together we can help those whose lives have been dramatically altered by these events.
  • Program Information

    Join the Members Helping Members directory


    How this program works

    To participate in the directory you first must qualify as an experienced member and then you enter your information in the directory. When new community members in your area contact us seeking help we will use the directory to give them contact info for experienced members nearby. As a member of the directory you tell us how often you want us to give out your name and whether the person should contact you via telephone or email. If you wish, you can hide your telephone number. You also get to define hours when you are most available to be contacted.

    While we believe you will enjoy being part of the directory you can remove your listing at any time. If you need to change your information in the directory please remove your listing and then re-submit yourself to the directory.

    As the experienced eBay member you set the ground rules. You can limit your advice to email or telephone or you may choose to meet the new member in person. Either way it's a great way to make new friends and help our community grow. While eBay has no way of verifying any contact information that these potential new members may provide, we generally enjoy working with new members of our community and we hope you do as well.

    How to handle rules and safety questions

    If you are asked Safe Harbor type questions by a member who you are helping, please direct them to our rules and safety webform:
    http://pages.ebay.com/help/contact_inline/index.html


    Need more information on the program?

    If you have any specific questions that you cannot answer about the program, please write to communityhelpers@ebay.com and we will give you the necessary response to assist the member.

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