eBay Buyer Protection Policy

Categories

Motors

Buyers' Frequently Asked Questions about the eBay Buyer Protection Policy

I didn't receive my item. When should I contact eBay?
Try contacting the seller for package tracking information or a reason why delivery is delayed. If the estimated delivery date has passed and you haven't received a reply from the seller, go to the eBay Resolution Center.

The item I received is wrong, damaged, or different from the seller's description. When should I contact eBay?
First contact the seller. The seller may be willing to offer a refund or exchange within 45 days of payment. If you're not able to work things out with the seller, you can reach eBay for support by going to the eBay Resolution Center.

I'm not sure if my item qualifies as wrong, damaged, or "different from the seller's description."
Some examples of what would be covered:

You received a completely different item. For example, you purchased a book and received a DVD.
The condition of the item is wrong. For example, the listing said "new" and the item has clearly been used.
The item is missing parts or components (e.g., camera kit was supposed to include a tripod, but you didn't receive it.)
Item defective during first use: The first time you tried to use the product, it didn't work (e.g., HDTV did not turn on).
The item is a different version or edition than the item displayed in the listing.
The item was described as authentic but isn't.
The item is missing major parts or features, and this was not disclosed in the listing.
You purchased three items from a seller but only received two.
The item was damaged during shipment.

Some examples of what wouldn't be covered:

The defect in the item was correctly described by the seller.
The item was accurately described but you didn't want it after you received it.
The item was accurately described but didn't meet your expectations.
The item has minor scratches and was listed as used.
You filed a claim due to buyer remorse rather than due to a genuine dispute.

How do I contact eBay for support?
If your purchase meets the requirements above, you can contact eBay for support by opening a claim through the eBay Resolution Center. In some cases, eBay may ask you for documents or third-party evaluations to support your claim.

How much of my purchase is covered?
If we agree your purchase is eligible, we'll reimburse you via PayPal (as described above), for the full purchase price of the item plus original shipping costs. If you're opening a claim because the item you received does not match the description, you may be asked to pay for return shipping.

What happens after I open a claim?
You'll receive a confirmation email when you open a claim. We may contact you for more information. We may also try to reach the seller to encourage him or her to work directly with you to resolve the problem.

If you didn't receive your item:
First, try contacting the seller directly. You should receive an explanation, online tracking information, or a delivery estimate from your seller within 3 days. If the seller hasn't responded to you within that time, you can file a claim under eBay Buyer Protection, and eBay may refund you directly. The process for obtaining a refund is described in the eBay Buyer Protection Policy.

If your item was different from the listing description:
We compare your claim that the item was not as described to what was actually in the seller's eBay listing. Accordingly, sellers should describe their items clearly, accurately, and consistently. There should also be pictures clearly showing the condition of the item and any defects.

Depending on how your complaint matches what was in the listing, we may:

Tell you that the item was described clearly, accurately, and dismiss the claim
Accept the claim and ask you to return the item to the seller. Once the item is returned, we will provide a refund.
Accept the claim, but not require you to return the item to the seller (for example, if you obtain manufacturer's or law enforcement certification that the item was in fact not authentic). In these cases, eBay will refund you directly.

How do I cancel an open case?
To cancel an open case, just login to your case through eBay Resolution Center and select the option to "close my case" or you.

Copyright © 1995-2009 eBay Inc. All Rights Reserved. Designated trademarks and brands are the property of their respective owners. Use of this Web site constitutes acceptance of the eBay User Agreement and Privacy Policy.

eBay official time