• Select a Point of Sale (POS) System to Fit Your Business

• Choose Point of Sale (POS) System Computers & Software

• Evaluate Point of Sale (POS) System Hardware

• Know Point of Sale (POS System) Support & Warranty Options

• Find Point of Sale (POS) Systems on eBay

• Buy Point of Sale (POS) Systems With Confidence

Select a Point of Sale (POS) System to Fit Your Business

Select a Point of Sale (POS) System to Fit Your Business

The POS system market has two primary types of customers: retail operations and hospitality businesses such as restaurants, bars, and hotels.

• Retail POS system customers: Retailers have simpler POS system needs than hospitality businesses because they complete transactions at once and often have little product variation. Some POS system features retailers may want include the ability to support kits (for example, three for $2 deals), returns and exchanges, and support for digital scales. Your retail POS system will need to support matrixes if you sell items that come in a variety of styles, such as clothing or shoes. Matrixes let you create one inventory and price entry for a particular item, such as a sweater, but still track sales according to size and color.

• Restaurant POS system customers: Restaurants and other hospitality businesses have different POS system requirements. Casual restaurants focus on efficiency. Retail-style restaurants such as sub shops use restaurant POS systems to relay orders, cutting down on time-per-transaction and reducing errors that can occur when passing hastily-scrawled orders back to the kitchen. In quick-service restaurants, employees take orders on terminals in the front, which automatically display on monitors in the food preparation area so that food can be quickly assembled and delivered to the customer. For table-service restaurants and fine dining, POS systems need to create and store open checks, as parties order more over time, as well as track which server is responsible for which table.

• Hotel POS system customers: Well-integrated hotel POS systems allow you to transfer meal charges from the dining room to guests' rooms with just a button or two. Hotel managers need to be aware that not all POS systems integrate with all property management software.

A computerized POS system can provide significant returns if your retail or hospitality business has annual revenues of around $700,000 to $900,000. For example, if a restaurant with 20 tables and an average check of $45 can increase turnover by one party per table, it'll make an extra $900 on a busy night. Below this level, an electronic cash register can probably meet your needs, unless you want the reporting features of a POS system or see it as an investment that can boost efficiency starting on opening day.

• Save money with a POS system: A computerized point of sale system can cut down on shrinkage (the inventory that disappears from your store or restaurant) due to theft, waste, and misuse. It can also ensure that every item in your store or on your menu sells for the correct price and generate detailed sales reports that can help you focus on higher-margin items.

• Get more information with a POS system: Know where you stand at any point of the day. A POS system can instantly tell you how many of a particular product have sold today (or last week, or last month), how much money you have in your cash drawer, and how much of that money is profit. Detailed sales reports make it much easier for you to keep the right stock on hand. Track inventory, spot sales trends, and use historical data to better forecast your needs. Often, POS software can alert you to reorder when stock runs low. Plus, it allows you to collect the names and addresses of your best customers as part of standard transactions, which you can then use for targeted advertising and incentive programs.

• Increase productivity with a POS system: POS systems can dramatically reduce the time you have to spend doing inventory, sales figures, and other repetitive but important paperwork. The savings here: time and peace of mind. In retail settings, barcode scanners and other POS features make checkout faster. Restaurants will find their order process greatly streamlined as orders are relayed automatically to the kitchen from the dining room. In both cases, your customers get faster, more accurate service.

Keep in mind that realizing these benefits requires a commitment to utilizing the POS system capabilities to their fullest. Without appropriate training and ongoing analysis, even the most sophisticated POS system will be no more useful than a basic cash register.

Also make sure your business has "clean" electrical power. Fluctuations in the electrical supply from using blenders, slicers, microwaves, and other mechanical devices plugged into the same electrical circuit can easily cause enough noise in the power supply to wreak havoc with POS computer systems. You may need to filter power to eliminate troublesome spikes and noise before they get to your POS terminals or install a dedicated circuit with an isolated ground.

Choose Point of Sale (POS) System Computers & Software

Choose Point of Sale (POS) System Computers & Software

A computer acts as the central component of a POS terminal, running the application. You can find complete PC-based POS systems or buy computers separately. When you buy all your hardware from one source, the reseller can take responsibility for the entire system, which can make setup and ongoing support easier. Some sellers even charge an extra fee if you supply your own computer.

If you buy computers separate from your POS system, coordinate the purchase with your POS system seller. Get exact specifications and follow them closely to avoid most compatibility problems. POS applications are not that demanding on the computer, so an average to low-end computer will usually get the job done. The computer does need to be upgradeable; some POS software requires newer operating systems.

Do not use your POS computers for anything other than POS. Especially resist the temptation to connect them to the Internet and use them for Web browsing or email. As with any computer systems, backups are important. When you have your POS system set up, create automated backup schedules.

Select POS system software

Most POS software packages offer similar functionality and you can safely assume that all major POS software handles standard customer transactions. POS software typically displays items and prices in a sale, handles taxes, returns, voids, payments (including credit card processing), layaways, and discounts, generates accounting reports, and tracks inventory. Restaurant POS software allows you to create checks by diner or table, place special orders, track orders per server, move diners from the bar to a table, generate waiting lists, and more. You may want to consider additional features depending on your business.

• Internet data boards: Some POS software packages offer an "Internet data board." Internet data boards provides a snapshot of the day's business that you can access from anywhere with a Web connection. For franchises or other businesses with multiple locations, this can provide significant peace of mind. Other systems can be set to download daily totals to a central server.

• Multimanagement: Businesses with branches in different regions may also find "multimanagement" useful. Multimanagement allows you to share some settings but vary others between sites. For example, you can offer the same menu with different prices in different locations.

• Frequent diner program support: Certain restaurant POS software packages support frequent diner programs. Frequent diner programs reward visitors with incentives or discounts. For example, you could use a point system that works like frequent flyer miles. Associate each menu item with a point value and allow diners to accumulate points that they can later exchange for a free dessert, half-price special, or meal discount. By assigning higher point values, you can give a boost to high-profit or low-performing items. You can also market to customers based on their typical purchase or time of visit.

As you add features, POS software becomes more complicated and costly. Most major POS software publishers provide a software demo on their websites. Many even provide a full working version of the POS software either as a download or on CD. Using the software on your own can help you evaluate ease of use and judge stability. Know what you need POS software to do before comparing long lists of features. Draw up a list of factors that make your business unique. What unusual purchasing programs do you have? Do you offer incentives that require very detailed or specific tracking? Other questions to ask include:

• Does the POS software interface with my accounting software? How extensive is that integration? Does it simply an export of journal entries for the day or is there a thorough integration of the two programs?

• How easy is it to make changes to the POS software programming? You will need to be able to change prices, items, and employees regularly.

• Does the POS software credit card processing feature work with my current merchant account?

• What type of reports can the POS software produce? Every piece of software will give you basic reports. Ask for samples so you can compare.

• Does the POS software support gift card transactions? How thoroughly? Can cardholders check their balances online?

• Can you make changes to the POS software programming in advance? For example, can you create a Christmas menu sometime in October and set it to automatically take effect December 1?

• Does the POS software interface with liquor control devices? (LCDs track each pour of a bottle.)

• Can the POS software support my special discounts and promotions? Some POS software may not easily accommodate unusual programs.

Consider POS hardware & software compatibility

When choosing your POS system, you may want to look for a system with software that can run on any type of PC so you're not tied down to a particular vendor or platform. Some manufacturers use proprietary hardware, which gives you less flexibility to purchase upgrades and additional equipment from other sources. The primary advantage of proprietary systems is that software is written specifically to work with one piece of hardware, ensuring seamless compatibility.

Upgrading your POS system as your business grows is not only easy — it's almost expected. Regular software updates let you get access to the latest features. Upgrades may be included in your service contract, or may involve a small additional fee. Adding new hardware - entire new terminals, or new peripherals for existing terminals - is also generally easy, provided the hardware you add is compatible with your software. Buying "more of the same" is a good way to make sure everything connects smoothly.

Evaluate Point of Sale (POS) System Hardware

Evaluate Point of Sale (POS) System Hardware

Most basic POS systems consists of a cash drawer, receipt printer, monitor, and an input device. Employees can use touch screens, programmable keyboards, scanners, or handheld terminals to enter data into a POS system.

• POS system touch screens: Many users find touch screens more intuitive to use than keyboards and touch screens provide flexible user interfaces and programming. Most touch screens are sleek flat-panel LCDs, which cost slightly more than traditional CRT monitors, but last longer, use less electricity, and take up less space. With both CRT and LCD displays, avoid "overlay" touch screens added on to regular monitors. They can be prone to breakdowns.

• POS system keyboards: Grocery stores often prefer programmable POS keyboards that allow you to program individual keys for specific item codes and prices. Some POS keyboard models are standard 101-key models that you find with any computer. Others are smaller, more POS-specific devices, such as the flat-panel membrane keyboards common in fast food outlets. Often, POS keyboards come with built-in magnetic stripe readers for processing credit cards.

• POS system scanners: Scanners read a bar code and send the resulting numbers back to your POS system computer, improving speed and accuracy during checkout. They typically connect to the system through Y-connectors called wedges that make them function as an extension of the keyboard. Choose a scanner based on your average customer volume at checkout.
  

  • Several customers: If you do not usually have more than a customer or two in line, CCD scanners or entry-level laser scanners should meet your needs. Inexpensive scanners based on charged-couple device (CCD) technology have a short range, meaning that scanned items need to be 1 to 3 inches from the scanner. Laser scanners, which use a beam of light to read bar codes, offer better scanning ability with the ability to scan at longer distances.
    

  • Constant flow of customers: A fairly constant flow of customers might call for autosensing laser scanners. Autosensing laser scanners turn themselves on when an item is placed in front of them, scan the code, and then turn off again.
    

  • High-volume businesses: Very high volume businesses should investigate omnidirectional scanners and embedded scanners. Omnidirectional scanners send out 15 or 20 lasers simultaneously, letting you scan a bar code from any angle. Top-of-the-line embedded scanners, popular in supermarkets, are omnidirectional scanners installed below a counter.

• POS system handheld devices: Handheld terminals (essentially PDAs) wirelessly transmit orders back to a base station. Newer write-on handhelds are also available that use handwriting recognition software to parse orders and send them to the kitchen and bar as needed. Handheld terminals allow servers to spend more time on the floor taking orders, interacting with customers, and up-selling desserts and drinks — offsetting the cost difference between the handheld terminal and less expensive touch screens.

Select additional hardware to finish out your POS system.

• POS printers: Every POS system needs a printer to create credit card slips and receipts for customers. Many restaurants also use POS printers to send orders to kitchen and bar staff. You'll find dot matrix printers and thermal printers. Inexpensive dot matrix printers, also known as impact printers, use pins and an ink ribbon to print on regular paper. They are better suited for kitchens where ambient temperature can prevent thermal printers from working effectively. Thermal printers use heat and special heat-sensitive paper to generate receipts. They cost slightly more than dot matrix printers, but are faster, quieter, and generally more reliable because they have fewer moving parts. Over several years of use, the higher costs for thermal paper are just about balanced out by the need to buy both paper and ribbons for dot matrix printers.

• Cash drawers: Cash drawers store cash, credit card slips, gift certificates, exchange receipts, and any other important paperwork. They frequently serve as a shelf for a display or other heavy pieces of equipment. Look for sturdy construction of at least 18-gauge steel that can stand up to constant opening and closing. Some cash drawers are more easily serviceable than others. Although the life expectancy of a cash drawer is measured in millions of cycles, make sure you can replace rollers, bearings, and other parts. In most cash drawers, the signal to open the drawer comes from the receipt printer — when buying components separately, look for compatible components.

• Customer displays: Also known as pole displays, customer displays show item and price information to the customer and some support advertising. Compare size and display appearance and make sure your software is compatible with the display's emulation.

• Magnetic stripe readers: POS software processes credit cards, but you'll still need a magnetic stripe reader to read the credit cards. Keyboards and touch screens often have built-in readers. If your input device does not, you'll need to purchase a standalone magnetic stripe reader.

• Check readers: Using magnetic ink character recognition (MICR), automatic check readers can quickly help you prevent fraud by verifying essential account information. If you see a significant volume of checks in your business, make sure your POS software supports check verification before purchasing a check reader.

• Fingerprint ID readers: For added security, you may also want to add a fingerprint ID reader to your POS system that limits which employees can access the POS terminal. Unlike PIN codes that can be read over someone's shoulder or magnetic swipe cards that can be forgotten by employees, stolen, or lost, fingerprint ID boxes read thumbprints and ensure the right employees can log on.

No matter which POS system hardware you choose, consider the environment where your employees will use it. Both keyboards and touch screens are available with varying levels of spill- and dust-proofing. When looking into handheld devices, ask about the "drop test." Units are rated for toughness according to how much of a fall they can survive. Preventative maintenance can be important. Simply vacuuming out the cases and lubing and cleaning printers can extend their lives considerably.

Know Point of Sale (POS System) Support & Warranty Options

Know Point of Sale (POS System) Support & Warranty Options

Resist the temptation to put a POS system together yourself, even if you have some computer ability. POS systems need to be more robust than other systems, have POS-specific issues, and the quality of POS installation can have lasting effects on your business. The first week or two of using a POS system will determine whether it flies or flops, so well-tested installation is essential. Make sure your installation expert will be available to provide support before and after your launch and find out if they will be available to check in and answer questions once you have an opportunity to use the POS system.

What happens if your POS system goes down? While reputable POS systems have very good overall reliability, shutdowns can lead to unhappy customers, lost revenue, and considerable headaches. Know the warranty terms and support policies for your POS system before you make a purchase. Most manufacturers offer warranties that will enable you to get repairs or replacements for any equipment failures. When looking at support, ask about terms of response times, replacement policies, and telephone support. You'll find widely-varying guarantees and support plans for POS systems. Some provide parts and labor for one year; others include free phone support for that first year, as well.

• Phone support: Most companies diagnose problems over the phone first since they can solve many basic problems this way. Some vendors have telephone support available 24x7, while others are available only during business hours. Many charge per-incident for calls outside of business hours. Restaurants should lean towards vendors who have 24x7 support since their busiest times tend to be outside normal business hours.

• Remote Internet support: If in-person support is not available in your region, some support technicians can set up direct Internet access to your system, which allows them to dial in and make changes remotely.

• Loaner equipment: Some POS support companies send you a replacement component as soon as you call in with a problem and then have you send the broken component to them for repair.

• In-person support: Some POS support companies have field service technicians who can come to your location and make repairs. If they can't fix the problem on site, they should be able to provide loaner equipment that can keep your business running. Usually you can get a guarantee that site repairs will happen with 24 hours.

Get an in-depth explanation of how support will be handled.

Find Point of Sale (POS) Systems on eBay

Find Point of Sale (POS) Systems on eBay

Once you know what type of point of sale (POS) equipment you need, go to the Business & Industrial category portal, click the Point of Sale, POS Equipment link beneath Food Service & Retail, and start searching for items on eBay.

• Categories: The Categories list on the left side of each page will help you narrow down your listings by item type. You'll find links for Bar Code Scanners, Cash Drawers & Inserts, Cash Registers, Complete PC-Based Systems, Credit Card Terminals, Readers, POS Printers, POS Software, and more. As you dig deeper into the site, you'll also be able to narrow your choices by brand.

• Keyword search: Search eBay listing titles for specific words. For example, if you want to find a POS system appropriate for restaurants, type "restaurant POS" (without quotation marks) into the Search box. Click "Search title and description" to expand your results. Visit eBay's Search Commands page for more tips on searching with keywords.

If you can't find exactly what you want, try shopping eBay Stores, tell the eBay Community what you want by creating a post on Want It Now, or save a search on My eBay and eBay will email you when a match becomes available.

Buy Point of Sale (POS) Systems With Confidence

Buy Point of Sale (POS) Systems With Confidence

Hundreds of point of sale systems listed on eBay in the Business & Industrial category will likely interest you. When trying to select the right POS system, get to know exactly what you're buying, research the seller, and understand how eBay and PayPal protect you.

Know your purchase

Many sellers put a lot of time into creating their listings, making an effort to ensure they include all the information buyers need. Carefully read the details in listings for the POS system you consider buying and carefully review available photos. Before placing a bid or buying an item, be sure to:

• Have all your questions answered: If you still have questions after reading the listing and reviewing the photos, contact the seller using the Ask seller a question link in the “Seller information” box in the top right corner of every listing. Also request additional photos if you want to see the POS system from a particular angle that isn’t shown in the photos included in the listing. If you have more questions than you can address in email, get the seller’s phone number and give him/her a call. Some sellers even include their phone number so you can call them directly. Just remember that you need to actually bid and buy on eBay in order to be covered by eBay and PayPal protection programs (see "Buyer protection" below for more details).

• Get delivery details: Calculate and include delivery costs into your final price. This may simply be the cost of shipping or the cost of driving across the city or state if the item is close-by.

• Complete your transaction on eBay: Always complete your transaction on eBay (with a bid, Buy It Now, or Best Offer). Transactions conducted outside of eBay are not covered by eBay and PayPal protection programs (see "Buyer protection" below for more details).

• Know your payment options: Never pay for an item on eBay using instant cash wire transfer services such as Western Union or MoneyGram. These payment methods are unsafe when paying someone you do not know. Instead, pay with PayPal for amounts less than $2,000 (including deposits), a money order, or direct bank-to-bank fund transfer.

• Track items with eBay Toolbar: Use the free eBay Toolbar to track items you bid on and watch. It includes Account Guard, a feature that indicates when you're visiting a verified eBay or PayPal website and warns you when you enter your eBay password into an unverified site, even if it looks like eBay or PayPal.

Know your seller

Just as important as researching your POS system purchase is getting to know the seller. Take time to research the seller so that you can feel positive and secure about every transaction. Key things to look for when evaluating a seller include:

• Positive Feedback: What is the seller's Feedback rating? How many transactions have they completed? What percentage of positive responses do they have? What do buyers and sellers say in their Feedback? Did the seller receive praise?

• Sales history: Take the time to look at the Feedback details. Find out how long the seller has been a registered eBay user and look at the types of items a seller typically offers.

• Terms and conditions: What are the terms and conditions of the sale? For example, does the seller offer a return policy? Do they charge a restocking fee? Are the terms agreeable to you? Sellers typically set terms and conditions, but you should make sure you agree with them. If not, find another seller/POS system or contact the seller to find out if he/she is open to your suggestions.

• Good communication: Once you’ve initiated communications with the seller, how is he/she communicating with you? Is the seller courteous and professional? Is the seller responsive? Once you bid, communicate with the seller through My Messages in My eBay. All legitimate Second Chance Offer messages will come through My Messages and not to your email address alone. Always contact the seller before accepting a Second Chance Offer, and never respond to any request to send money via Western Union or other instant cash transfer service.

Buyer protection

In the unlikely event a problem arises during your transaction, you can typically work it out with the seller. However, if you can’t, eBay and PayPal are there for you.

• PayPal: PayPal enables you to pay up to $2,000 without the seller ever seeing your bank account or credit card numbers. Also, PayPal protects buyers 100% against unauthorized payments from their accounts.

• eBay Security & Resolution Center: Visit the Security & Resolution Center to learn how to protect your account and use eBay's quick and efficient resolution tools.