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PowerSeller and Top-rated Seller Requirements

Achieving and maintaining PowerSeller and Top-rated seller status requires a proven track record of both quality and quantity. Becoming a Bronze PowerSeller is the first step. Higher sales volume will result in a higher PowerSeller tier while higher quality will result in Top-rated seller status. PowerSeller status is required to become a Top-rated seller. A seller can track their progress toward PowerSeller requirements and Top-rated seller status through their Seller Dashboard. PowerSeller program eligibility is reviewed every month. Sellers not meeting the requirements above may loose their PowerSeller status. Below are the requirements to be a PowerSeller, as well as the additional requirements for Top-rated seller status.

PowerSeller Requirements

The minimum requirements to become and maintain PowerSeller status are as follows:
  • 90 days on site
  • Account is in good standing (not past due)
  • Feedback and detailed seller ratings (DSRs) requirements (details below)
  • Sales volume requirements - minimum and by PowerSeller tier (details below)
  • ebay Policy compliance (details below)
Feedback and detail seller ratings (DSRs) requirements:
  • 100 minimum feedback
  • 98% positive feedback over the past twelve months
  • 12 month average detailed seller ratings (DSRs) of 4.5 or higher for all four DSRs - item as described, communication, shipping time, and shipping and handling charges.
    • For sellers that sell exclusively in Motors Vehicles categories, DSR requirement applies to item description and communication DSRs only
    • For sellers that sell exclusively in Half.com the shipping and handling charge DSRs does not apply
  • Rates of 1s and 2s* on DSRs with US buyers not to exceed the following rates and counts:
    • Items as described: 3% and a count of 3
    • Communication: 4% and a count of 4
    • Ship time: 4% and a count of 4
    • Shipping & handling charges: 4% and a count of 4
* The time period for evaluation for the rates of 1s and 2s on DSR is the most recent three calendar months for sellers with 400 or more transactions during those months. For all other sellers, the time period for evaluation is the most recent twelve calendar months. Please note that the rates of 1s and 2s on DSR become more strict starting April 2010. For more information on upcoming changes to the PowerSeller program, see http://pages.ebay.com/bh/en-us/sell/July2009Update/Overview/.

Sales volume requirements
  • Minimum sales volumes based on three months or twelve months of activity as follows:
    • Three months requirement: $1,000 in sales and 2 items sold per month, or 100 items sold per month
    • Twelve month requirement: $12,000 in sales and 24 items sold, or 1,200 items sold
There are five tiers of PowerSellers based on sales volume. Although all PowerSellers are eligible for PowerSeller benefits and Top-rated seller status, sellers that reach higher PowerSeller tiers will be provided greater customer support. PowerSeller tiers and support are as follows:

PowerSeller Tier Bronze Silver Gold Platinum Titanium

Average monthly volume:
Sales $1,000 $3,000 $10,000 $25,000 $150,000
Or          
Items Sold 100 300 1,000 2,500 15,000

Customer support:
Email and chat 24 hours 24 hours 24 hours 24 hours 24 hours
Phone 6am-10pm 6am-10pm 24 hours 24 hours 24 hours
Account Management No No Some Yes Yes

Please note that starting October 2009, the minimum sales requirement will also include sellers with $3,000 in sales and 100 transactions over the past twelve months for sellers that also qualify for Top-rated seller status. This new minimum sales requirement will apply to all PowerSellers starting April 2010. For more information on upcoming changes to the PowerSeller program, see http://pages.ebay.com/bh/en-us/sell/July2009Update/Overview/.

eBay Policy Compliance

eBay policy compliance is required for all PowerSellers and Top-rated sellers. To comply, you must not violate the Shill Bidding, Feedback Manipulation, or Counterfeits policies - these policies are considered severe and may result in immediate loss of PowerSeller and Top-rated seller status. Additionally, repeated violations of any non-severe eBay policies may result in the loss of PowerSeller status. The maximum number of non-severe policy violations varies by PowerSeller tier and are as follows:
  • Bronze: 4 violations in a 90-day period
  • Silver/Gold: 5 violations in a 90-day period
  • Platinum: 6 violations in a 90-day period
  • Titanium: 7 violations in a 90-day period
Sellers may check their compliance with eBay policies through the Seller Dashboard. For a complete list of eBay policies and see Knowing the rules for sellers on the Help pages. For assistance with policy violations, contact us for more information.

Additional requirements for Top-rated seller status
Top-rated seller eligibility is reviewed every month. The below requirements are required for Top-rated seller status:
  • PowerSeller status
  • 100 or more transactions with US buyers over the past twelve months
  • Compliance with the Selling Practices policy
  • Rates of 1s and 2s* on DSRs with US buyers not to exceed the following rates and counts:
    • Items as described: 0.50% and a count of 2
    • Communication: 0.50% and a count of 2
    • Ship time: 0.50% and a count of 2
    • Shipping & handling charges: 0.50% and a count of 2
* The time period for evaluation for the rates of 1s and 2s on DSR is the most recent three calendar months for sellers with 400 or more transactions during those months. For all other sellers, the time period for evaluation is the most recent twelve calendar months.

For additional information of PowerSeller or Top-rated seller requirements, see Frequently Asked Questions.