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Setting up your shipping options

There are many ways to send items to your buyers. By offering more than one delivery option, you'll be able to attract different types of buyers.

You can pick which shipping methods you want to offer your buyers when creating your listing. Depending on whether you're using the quick listing tool or advanced listing tool,  you'll do this in slightly different ways:

Setting your delivery options using the quick listing tool
  1. On the listing page, scroll down to the Shipping section.
  2. Choose whether you want to:
    • Ship your item: You select a fixed cost, or we calculate the cost for you based on package weight and dimensions. You can pay the shipping cost yourself
    • Offer local pickup: Buyers pick up the item from your home or another site of your choosing
    • Offer both options

If you choose to ship your item:

  1. In Ship your item, enter a fixed cost or the package weight and dimensions so we can calculate the cost.
  2. If you're not happy with the recommended shipping service, select Change shipping service to choose another option.
  3. Select the calculated rate, or select the option to charge a fixed amount, then enter the amount. You can also choose to offer free shipping and pay it yourself.

If you offer local pickup, enter the ZIP code for your item location.

 
Setting your shipping options using the advanced listing tool
  1. On the listing page, scroll down to the Shipping section.
  2. From the Shipping method dropdown, select one of the following options:
    • Standard shipping: Small to medium items
    • Freight: Oversized items
    • Local pickup only: Sell to buyers near you
  3. If you choose Standard shipping, open the Cost type dropdown under Domestic shipping, and select either
    • Flat rate: Same cost regardless of buyer location
    • Calculated: Cost varies based on buyer location 

If you choose Flat rate:

  1. If a Primary service is not already pre-selected, select Add primary service. (You can select the three dot menu to change the service.)
  2. Enter your shipping costs under Buyer pays, or select Offer Free shipping under Primary Service.

If you choose Calculated:

  1. Add Package weight and Package dimensions. These details are required as they are used to calculate your shipping costs.  
  2. If Primary service is not pre-selected, select Add primary service. (You can select the three dot menu to change the service.)
    • If you want to cover the costs of shipping, select Offer Free shipping under Primary Service

If you're eligible for eBay International Shipping, it will become your default international shipping option. We'll automatically add eBay International Shipping to your current listings and manage all overseas shipping, customs and returns.

If you would like to manage international shipping yourself, select See shipping options at the top of the Shipping section, turn on Other shipping services then select Add other shipping services. From the See Shipping options menu you can also turn on and off the following:

  • Autofill shipping details (Allow Package weight/dimensions and carrier to be autofilled based on similar or matching listings)
  • Irregular package (Pack your items in non-rectangular boxes as needed. Additional shipping charges may apply)
  • Local pickup (If the item you're selling is large or difficult to ship, the buyer can collect it in person)
  • Handling cost (Add an additional charge to cover packing and materials)
  • Excluded locations (Set specific locations that you don't want to ship to)
 

Tip
To offer free shipping using the advanced listing tool, ensure you have a primary service selected under Domestic shipping. Once a shipping service is selected you will see the option to Offer Free shipping under Primary Service.

You can also set up and manage your shipping options using business policies. For more control over setting shipping costs by region, you can use shipping rate tables.

Integrated shipping carriers

To protect yourself against "Item not received" claims filed through eBay Money Back Guarantee, you need to use a shipping carrier that is integrated with eBay.

The following carriers are integrated with eBay:

Domestic Carriers

Carrier name

Services

eBay delivery services (eBay) 

Trackable Services

United States Postal Service (USPS)

USPS Priority Mail Express, USPS Priority Mail, USPS Ground Advantage, USPS Media Mail

FedEx (FDX)

FedEx Express Services, FedEx Ground/Home Delivery Services, FedEx Retail Ground Services

UPS (UPS)

UPS Express Services, UPS Ground Services, UPS SurePost Services, UPS Mail Innovations Services

DHL eCommerce (DHLeC)

Trackable Services

OnTrac

Trackable Services

Lasership

Trackable Services

Spee-Dee Delivery

Trackable Services

Lonestar Overnight (LSO)

Trackable Services

 
Export Carriers
Carrier name Services

United States Postal Service (USPS)

USPS Priority Mail International Express, USPS Priority Mail International, USPS First Class Package International Service

FedEx (FDX)

Trackable Export Services

UPS (UPS)

Trackable Export Services

DHL eCommerce (DHLeC)

Trackable Export Services

DHL Express (DHLE)

Trackable Export Services

eBay delivery services (eBay)

Trackable Export Services

RR Donnelley (RRD)

Trackable Export Services

Pitney Bowes (PBI)

Trackable Export Services

Globgistics (GG)

Trackable Export Services

Landmark Global (LMG)

Trackable Export Services

Asendia (ASD)

Trackable Export Services

SkyPostal (SKY)

Trackable Export Services

 

Import Carriers
Carrier name Services

SpeedPAK

Trackable Import Services

Pitney Bowes (PBI)

Trackable Import Services

Pitney Bowes (PBI)

Trackable Import Services

DHL eCommerce (DHLeC)

Trackable Import Services

FedEx (FDX)

Trackable Import Services

UPS

Trackable Import Services

Russian Post

Trackable Import Services

ELTA Hellenic Post

Trackable Import Services

Lietuvos Pastas

Trackable Import Services

Colissimo

Trackable Import Services

Ceska Posta

Trackable Import Services

Purolator

Trackable Import Services

La Poste

Trackable Import Services

Israel Post

Trackable Import Services

Japan Post

Trackable Import Services

 
Domestic Freight Carriers
Carrier name Services

A Duie Pyle

Trackable Freight Services

AAA Cooper

Trackable Freight Services

ABF Freight System

Trackable Freight Services

AGS

Trackable Freight Services

AIT Worldwide

Trackable Freight Services

AMA

Trackable Freight Services

Ascent Global

Trackable Freight Services

Averitt Express

Trackable Freight Services

Best Overnite

Trackable Freight Services

Central Arizona Freight

Trackable Freight Services

Central Freight Lines

Trackable Freight Services

Central Transport

Trackable Freight Services

CH Robinson

Trackable Freight Services

Conway Freight

Trackable Freight Services

Coyote

Trackable Freight Services

Cross Country

Trackable Freight Services

DATS

Trackable Freight Services

Day And Ross

Trackable Freight Services

Daylight Transport

Trackable Freight Services

Dayton Freight Lines

Trackable Freight Services

DHE

Trackable Freight Services

Diamond Line

Trackable Freight Services

Dohrn

Trackable Freight Services

Double D Express

Trackable Freight Services

DTS

Trackable Freight Services

Echo Global Logistics

Trackable Freight Services 

Economy Freight

Trackable Freight Services

EDI Express

Trackable Freight Services 

Epic Freight

Trackable Freight Services 

Estes Express Lines

Trackable Freight Services 

Estes Forwarding Worldwide

Trackable Freight Services

Fedex Freight

Trackable Freight Services 

Forward Air

Trackable Freight Services 

Global Tranz

Trackable Freight Services

GLS/GSO Freight

Trackable Freight Services

Hercules

Trackable Freight Services

Holland

Trackable Freight Services

Hub Group Final Mile

Trackable Freight Services

Mach 1

Trackable Freight Services

Main Freight

Trackable Freight Services

Mode Transport

Trackable Freight Services

Mothership

Trackable Freight Services

Mountain Valley

Trackable Freight Services

New England Motor Freight 

Trackable Freight Services

New Penn

Trackable Freight Services

Oak Harbor

Trackable Freight Services;

Old Dominion Freight Lines

Trackable Freight Services

Omni Logistics

Trackable Freight Services

Peninsula

Trackable Freight Services

Pilot Freight

Trackable Freight Services

Pitt Ohio

Trackable Freight Services

Priority1

Trackable Freight Services

Pronto LTL

Trackable Freight Services

R+L Carriers

Trackable Freight Services

Reddaway

Trackable Freight Services

Rist Transport 

Trackable Freight Services

Roadrunner Transportation Services

Trackable Freight Services

SAIA Motor Freight

Trackable Freight Services

SAV Transportation Group

Trackable Freight Services

Southeastern Freight Lines

Trackable Freight Services

Sutton Transport

Trackable Freight Services

The Custom Companies

Trackable Freight Services

Unishippers

Trackable Freight Services

UPS Freight

Trackable Freight Services

uShip Freight

Trackable Freight Services

Veritiv

Trackable Freight Services

Vision Express

Trackable Freight Services

Ward

Trackable Freight Services

Wilson Trucking

Trackable Freight Services

Worldwide Express

Trackable Freight Services

XPO Final Mile

Trackable Freight Services

XPO LTL

Trackable Freight Services

YRC Freight

Trackable Freight Services

 

Tip
We recommend you upload tracking to eBay within your stated handling time. Buyers are more confident their orders will arrive when they receive regular shipping status updates, and are less likely to file "Item not received" claims.

Further information:

 

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