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False or missing contact information policy

Policy overview

eBay members are required to provide accurate contact information such as their name, address, or telephone number when registering on eBay. eBay members are not allowed to use a fax or disconnected number as a telephone number.

Make sure you follow these guidelines. If you don't, you may be subject to a range of actions, including restrictions of your buying and selling privileges and suspension of your account.

What are the guidelines?



Not allowed

Not allowed

  • Falsifying or omitting contact information such as a name, address, or telephone number

  • Failing to register a contact name along with the business name, for a business account

  • Using a fax number as a telephone number

  • Using a disconnected telephone number

Why does eBay have this policy?

Buyers and sellers need to be able to communicate with each other. If you provide incorrect contact information, it makes it difficult for your buyer or seller to get in touch with you. This makes it more likely that you'll have problems like unpaid items, eBay Money Back Guarantee cases, and negative Feedback.

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