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What buyers should know about shipping

When you buy an item on eBay, you can feel confident about shipping when you know what to expect:

Before you buy your item

Shipping costs, handling time and shipping services
Consider shipping costs, handling time and other shipping services before you bid on or buy an item. Review the item description carefully. If you have any questions about shipping, contact the seller before you bid on or buy the item.
Important factors to consider:
  • What is the cost of shipping and handling?

  • Does the seller ship to my area?

  • Can I get the item when I need it? Sellers sometimes list 2 or more shipping services. Expedited shipping usually costs more, but is a good option if you need the item right away.

  • Is same day delivery or free in-store pickup available?

  • Can I track my package?

  • Can I get a shipping discount if I buy more than one item?

  • What type of handling time does the seller offer?

If the seller offers same business day handling, the seller will ship on the same business day you buy your item, as long as the seller receives your payment by the specified cut off time.
Your shipping address
Make sure your shipping address is correct. You can change or add a shipping address when you pay for an item using the Pay Now button.
Some sellers may ask you to use a "confirmed" shipping address when you purchase items with PayPal. Your confirmed shipping address is the same as the credit card billing address you have on file with PayPal. While a confirmed shipping address helps verify your identity, you don't need to have one for your purchase to be eligible for the eBay Money Back Guarantee.

When you buy your item

Paying for shipping
You pay for shipping at the same time you pay for your item. If you have questions about the total cost of your item including shipping, you can request the total from the seller. Click the Request total from seller link on the Review Your Item page when you use the Pay Now button to purchase your item.
Selecting your shipping method
You can select your shipping method in the Order Details section on the Review Your Item page. Click the Show all shipping options link next to the Shipping heading. Up to 3 different shipping options may be available for each item. The cost and estimated delivery times are displayed for each shipping option.
Shipping discounts
Some sellers offer to combine items into one package and offer a shipping discount. You'll see your shipping discounts when you purchase your item using the Pay Now button. If you have any questions about the amount, contact the seller.

After you buy your item

Tracking your item
Depending on the shipping service, tracking information may be available. If the seller prints a shipping label using eBay or PayPal, you can see the tracking number as well as the shipping status of your item in My eBay.
To see the shipping status of your item in My eBay:
  1. Go to My eBay.

  2. Click the Purchase History link on the left side of the page.

  3. Locate the item, and then click the tracking number link under the item title.

Some sellers may also include tracking information in an email.
Problems with shipping
If you have a problem with shipping, we recommend that you contact the seller and the shipping carrier. If you still don't receive the item, contact us so we can help you work out the problem with the seller. Learn more about what to do if you don't receive an item.
Sellers can charge reasonable shipping and handling fees to cover the costs for mailing, packaging, and handling the items that they sell. However, charging excessive fees for shipping violates our selling practices policy. Review the item description carefully to make sure you understand what the shipping costs are.

Contact Customer Service

If you're looking for more help or have a question to ask, please contact us.

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