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Business Equipment Purchase Protection program: Eligibility

To submit a claim under the Business Equipment Purchase Protection program, you need to meet certain eligibility guidelines. Please review the following list to see if you're eligible.

The item must be legal and in accordance with the eBay User Agreement.
The item you purchased must have been listed in a designated Capital Equipment category on eBay Business, and not in another category, or on another site.
You, the item, the seller, and the person or institution you paid all must have been located in one of the 50 United States at the time of the transaction and at the time payment was made. Any transaction in which payment was sent outside of the US is not eligible for coverage.
The final price of your item must have been more than $1,000. Every case for an item purchased prior to June 22, 2015 requires a $200 buyer co-pay. Items purchased on or after June 22, 2015 have no co-payment requirement.
At the time of the transaction, you and the seller both must have had a net eBay Feedback score of 0 or above and not have been suspended.
You may not file more than 2 Business Equipment Purchase Protection claims in any 6-month period.
Only 1 piece of equipment can be included in any 1 claim.
You must have been defrauded by the seller. The seller must have intentionally and materially misrepresented the item you purchased in the item's listing on eBay or in some other form of written communication to you, including email. Business Equipment Purchase Protection is not recourse for buyer's remorse or a substitute for careful research before making a purchase.
You must have tried to work things out with the seller first.
As soon as you notice a problem, contact the seller. Simple misunderstandings can usually be resolved through direct communication. To contact your seller, go to the Find contact information page. If you and the seller are unable to come to an agreement, you can file a claim.
You must either contact the seller in writing or file your claim within 3 days of your receipt of the item. Claims must be filed no more than 45 days after the listing end date.
Claims that involve undisclosed liens on the item or a stolen item can be filed up to 6 months from the end of the listing.
If your item was paid for with a credit card you must contact your credit card issuer prior to filing a claim. If your credit card issuer denies your claim you may be entitled to file a claim under Business Equipment Purchase Protection. (You will be required to show proof that your claim was denied by your credit card issuer.)
Any coverage available under the Business Equipment Purchase Protection program shall be in excess over any coverage or recovery provided by any other valid and collectible insurance policy or any other source of recovery held or collectible by any claimant under the Business Equipment Purchase Protection program.

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