We continuously evaluate our impact programs and priorities, and set targets to track our progress. Explore our 2025 and 2030 goals.
IMPACT REPORT
IMPACT REPORT
We strive to lead the way for meaningful ecommerce.
We’re creating a more sustainable future for our global community.
eBay exists to connect people and build communities to empower economic opportunity for all. As a core part of that mission, we’re committed to helping people make more meaningful choices for their purchases and businesses. From our start more than 25 years ago, we’ve championed recommerce, promoting a healthier planet and economy through the selling and buying of pre-loved goods on our marketplace. At the same time, we’re making key strides toward our own climate goals — and weaving sustainability throughout our company culture and giving efforts.
I’m proud of all the ways our team innovates on behalf of our sellers and buyers. That focus on customer success fuels everything we do. Which is why I’m so hopeful about what we can achieve together as we continue to lead the way forward, creating a more sustainable future for our global community.
Impact at eBay
Explore our initiatives and programs.
Economic Opportunity
We empower entrepreneurs by providing them with access to a vast marketplace, allowing them to sell globally and grow locally — all while keeping their communities intact and thriving. Our business model is centered around inclusive entrepreneurship for everyone.
Sustainable Commerce
We strive to sustain the future of our customers, community and planet. We track and quantify our environmental footprint while embracing recommerce and sustainable business practices, which allows us to continue to operate with integrity.
Culture and Workforce
We seek diverse perspectives, foster an inclusive work environment and train our leaders to help each employee succeed at eBay based on their unique talents, contributions and ambitions.
Trusted Marketplace
We shape our marketplace based on the strong ethical values we follow as a business: openness, honesty, integrity and trust.
Issues Material to eBay
In 2022, we partnered with GlobeScan, an independent research and advisory firm, to update and expand our sustainability materiality assessment, prioritizing the most salient issues to sustainability and to our business. The update included adjusting the matrix’s axes to incorporate impact outwards on the environment and society (y-axis) and impact inwards on our business and financial success (x-axis), incorporating additional data sources like external frameworks; environmental, social and governance (ESG) ratings; consumer insights; and peer benchmarking. Input for this update involved a much larger variety of stakeholders, including eBay employees, external subject matter experts, relevant NGOs and more. The results from this materiality update inform eBay’s sustainability strategy, initiatives and goals.
Sustainability Materiality Matrix
Supporting entrepreneurs and small businesses is a key focus area at the heart of eBay’s business. Other high-priority material issues include ensuring seller transparency and buyer protections.
Sustainability Materiality Matrix
Recommerce and sustainable consumption are key focus areas at the heart of eBay’s business. Other high-priority material issues include managing our greenhouse gas emissions and energy footprint.
Sustainability Materiality Matrix
High-priority material issues include promoting employee diversity, equity and inclusion; supporting employee health and wellbeing; and cultivating a strong company culture and employee retention rate.
Sustainability Materiality Matrix
High-priority material issues include promoting cybersecurity and data privacy, ensuring seller transparency and buyer protections and upholding ethics and compliance in all that we do.
Our Impact Goals
Seller Showcase
Meet some of the inspiring sellers who bring our marketplace to life.
eBay for Charity
Our platform helps charitable organizations reach their fundraising goals, and allows our customers to support the causes that are important to them.
eBay Foundation
We partner with nonprofit organizations around the world to advance inclusive and equitable entrepreneurship for people and communities.
Recommerce
Through the selling and buying of pre-loved and refurbished goods, we create real change for the environment by extending the life of items and avoiding carbon emissions. Read our 2022 Recommerce Report for more.
2022 Stats
$ 4.6 B
1.6 M
73 K
Supporting Sustainable Development
In addition to our 2025 impact goals, we support the United Nations Sustainable Development Goals (SDGs) through our platform, initiatives and business operations. Below are six SDGs where we align our efforts — click through each to learn more.