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 Buying Overview  
Buy with peace of mind. eBay and N.E.W. Customer Service Companies, Inc., the nation's leading provider of extended service plans, have teamed up to offer you the ability to protect your new and used eBay electronics purchase with a one-year Service Plan. If your product breaks and it's covered under the Service Plan, N.E.W. will repair it.

Top three reasons to buy a Service Plan:
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  • Peace of mind and protection for your product
  • Easy and free servicing of your product
  • Easy purchase process
Products Covered
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Service Plan coverage is available on most new, used, and refurbished electronics sold on eBay including:

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  • Computers
  • Home Audio & Video Equipment
  • Digital Cameras
  • Portable Audio & Video
  • Copiers & Fax Machines
  • Copiers
  • Jewelry and Watches
  • x
  • Computer Peripherals
  • PDAs
  • Camcorders
  • CD Players
  • Video Game Consoles
  • Musical Instruments

  • Find out more about what products are eligible for coverage

    Click here to purchase a Service Plan

    Service Plan Coverage Benefits
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    • One year of product protection
    • 100% parts and labor costs covered - no deductible
    • 24x7 toll-free customer service
    • Quick repair turnaround
    • A "No Lemon" Guarantee so that if your product requires more than three repairs, N.E.W. will replace it for FREE
    When you purchase your Service Plan, you will be able to select either a "Standard Service Plan" or an "Extended Service Plan" depending on whether or not your product comes with an existing Service Plan:
    • Standard Service Plan
      Purchase a "Standard Service Plan" if your product does not come with an existing manufacturer or seller's Service Plan. Your one-year N.E.W. Service Plan coverage will begin 30 days after the end date of your eBay auction or your Buy It Now date.
    • Extended Service Plan
      Purchase an "Extended Service Plan" if your product comes with a manufacturer or seller's Service Plan. You can extend a 90-day, 6-month, or 1-year manufacturer or seller's Service Plan.
    To determine if your product comes with a Service Plan and if yes, the duration of the Service Plan, read the item description or ask your seller.

    Note that due to state regulations, Service Plans are not available for sale or purchase in Maine, Alaska, Guam, or Puerto Rico.

    Special Introductory Service Plan Pricing
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    The cost of a Service Plan is determined by the final purchase price of your product. Special introductory pricing is currently being offered - see table below.

    Electronics
     
    Plan/Range Retail Price
    $0.00 - $50.00 $6.99
    $50.01 - $100.00 $10.99
    $100.01 - $150.00 $19.99
    $150.01 - $200.00 $24.99
    $200.01 - $300.00 $34.99
    $300.01 - $400.00 $42.99
    $400.01 - $500.00 $46.99
    $500.01 - $600.00 $56.99
    $600.01 - $700.00 $66.99
    $700.01 - $800.00 $76.99
    $800.01 - $900.00 $86.99
    $900.01 - $1,000.00 $96.99
    $1,000.01 - $1,500.00 $109.99
    $1,500.01 - $2,000.00 $149.99
    $2,000.01 - $3,000.00 $249.99
    $3,000.01 - $4,000.00 $299.99
    Computers
     
    Plan/Range Retail Price
    $0.00 - $50.00 $6.99
    $50.01 - $100.00 $10.99
    $100.01 - $150.00 $19.99
    $150.01 - $200.00 $24.99
    $200.01 - $600.00 $99.99
    $600.01 - $1,000.00 $129.99
    $1,000.01 - $1,500.00 $149.99
    $1,500.01 - $2,000.00 $249.99
    $2,000.01 - $4,000.00 $299.99
    Jewelry and Watches
     
    Plan/Range Retail Price
    $0.00 - $50.00 $7.99
    $50.01 - $100.00 $12.99
    $100.01 - $200.00 $22.99
    $200.01 - $300.00 $34.99
    $300.01 - $400.00 $44.99
    $400.01 - $500.00 $49.99
    $500.01 - $1,000.00 $89.99
    $1,000.01 - $2,000.00 $119.99
    $2,000.01 - $3,000.00 $199.99
    $3,000.01 - $4,000.00 $299.99


    How to Purchase
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    Follow these three simple steps to purchase a Service Plan:
    1. Click here to purchase a Service Plan
    2. Enter your eBay item number. The Service Plan price will be calculated and presented to you.
    3. Pay via credit card (Visa, Mastercard, or Discover) and N.E.W. will provide you with information on how to file a claim if you ever need to.
    Before you purchase a Service Plan, you'll want to make sure that you've first won and purchased the product that you're interested in getting a Service Plan for and that the product is eligible for coverage.

    Note that you have 30 days from time your transaction closes on eBay to purchase an accompanying Service Plan. Also, due to state regulations, Service Plans are not available for sale or purchase in Maine, Alaska, Guam, and Puerto Rico. For more information on the various state regulations, please read the Terms of Service.

    More Info
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    To find out more about Service Plans, read the Buyer FAQs.

    If you're a seller interesting in offering Service Plans for sale along with your items, read the Service Plan Overview for Sellers.

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