PaisaPay offers complete protection to buyers by offering a full refund of the payment if the seller does not deliver the item within timelines. The refund of the payment amount is provided through the same payment method used by the buyer. Before opening a refund claim on an item, please review the PaisaPay Refund Claim policy.

Eligibility criteria

The buyer is eligible for a full refund of the PaisaPay payment amount if:

• The seller does not provide Dispatch Details (within 7 days for national deliveries and 10 days for international deliveries).

• Buyer claims a refund request using My PaisaPay because item was not delivered, within 5 days after the last date to deliver the item.

The buyer will not be eligible for a full refund of PaisaPay payment if:

• Buyer does not confirm whether item was delivered or not within 1 to 5 days after the delivery deadline. It is then assumed that the item was delivered within timelines.

• If buyer raises a refund within timelines, but the seller provides valid Proof of Delivery (POD). In this case, the refund will be put on hold till PaisaPay investigates the issue

• If the item is delivered, but is not as described in the item listing – in this case, buyer should open an “Item not received or significantly not as described” dispute using the Dispute Console in My eBay.

• If the buyer confirms using My PaisaPay that the item was delivered

Please note that it is against PaisaPay policies to open an “Item not received or significantly not as described” dispute till the end of the PaisaPay transaction flow. After the PaisaPay transaction flow is complete, buyers using PaisaPay will be eligible for protection of up to Rs. 50,000 (less PaisaPay processing fees) under the eBay Buyer Protection Program.